Customer Care Executive Service
21 hours ago
United Automobiles One of the Biggest Dealer of Mahindra Is looking for **Customer Relations Executive (Service) for Faridabad (ONLY AUTOMOBILE EXP.)**
**Minimum 1+ yrs experience**
Maintain Customers Data Base
**Workshop Customers data to be maintained with correct and latest account details (Contact no.**
**Scheduling an Appointment**
- Accept service booking and register in the appointment sheet.
- Accepted appointments to be informed to respective Service Advisors, Service Manager and Parts
- department.
- Making a prior call for reconfirmation of appointments.
Welcome and greet customers
- Customers arrived at reception to be greeted and introduce to respective service advisors in case all
service advisors are busy.Preparing Analysis
- Vehicles which have not visited last two years to be extracted eDealer and inform to the
Service Manager.
- Instant feedback analysis to be done.
- Service follow up analysis to be done.
- Root cause analysis to be given to Service Manager.
Follow-up Service for Customer
- 7th day follow up call to be made.
- Positive and negative feedback with analysis to be given to Service Manager.
Complaint management
- Register customer complaint in eDealer.
- Root cause analysis of customer complaint.
Build and enhance customer relationship
- Reminder of Service.
- Promotion of company’s activities in relation to service, parts and car sales campaig
Pay: ₹16,000.00 - ₹20,000.00 per month
Schedule:
- Day shift
**Education**:
- Diploma (preferred)
**Experience**:
- Customer Relations Sales: 1 year (preferred)
- total work: 1 year (preferred)
Work Location: In person
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