Customer Care Executive Service

14 hours ago

Faridabad Haryana, India United Automobile Mahindra Full time

United Automobiles One of the Biggest Dealer of Mahindra Is looking for **Customer Relations Executive (Service) for Faridabad (ONLY AUTOMOBILE EXP.)**

**Minimum 1+ yrs experience**

Maintain Customers Data Base
**Workshop Customers data to be maintained with correct and latest account details (Contact no.**
**Scheduling an Appointment**
- Accept service booking and register in the appointment sheet.
- Accepted appointments to be informed to respective Service Advisors, Service Manager and Parts
- department.
- Making a prior call for reconfirmation of appointments.

Welcome and greet customers
- Customers arrived at reception to be greeted and introduce to respective service advisors in case all

service advisors are busy.Preparing Analysis
- Vehicles which have not visited last two years to be extracted eDealer and inform to the

Service Manager.
- Instant feedback analysis to be done.
- Service follow up analysis to be done.
- Root cause analysis to be given to Service Manager.

Follow-up Service for Customer
- 7th day follow up call to be made.
- Positive and negative feedback with analysis to be given to Service Manager.

Complaint management
- Register customer complaint in eDealer.
- Root cause analysis of customer complaint.

Build and enhance customer relationship
- Reminder of Service.
- Promotion of company’s activities in relation to service, parts and car sales campaig

Pay: ₹16,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

**Education**:

- Diploma (preferred)

**Experience**:

- Customer Relations Sales: 1 year (preferred)
- total work: 1 year (preferred)

Work Location: In person

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