Member Support Agent

**ABOUT TIDE**:
At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting.

Tide is transforming the small business banking market with over 1.6 million globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to help SMEs save both time and money.

**Tide facts**:

- Tide is available for UK, Indian, German and French SMEs
- Over 1.6 million members: 800,000 UK and 800,000 in India and growing rapidly
- Over $200 million raised in funding
- Over 2500 Tideans globally - we're diversity champions
- We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram and New Delhi, India

**ABOUT THE ROLE**:
As a Customer Service Specialist with French, you would be helping businesses in France to become success stories every day. You'll love talking to people and have an empathetic nature along with a passion for solving customer problems. You will play a key part in helping Tide expand by providing around the clock support, every day of the year. Our mission is to save businesses time and money every day, and delivering fast and fluid support is key to achieving this. Solving problems quickly and giving clear and honest advice is what sets us apart from the traditional big banks. As a Customer Service Specialist with French you will:

- Spot patterns, enabling you to quickly identify and highlight areas that can be improved
- Juggle priorities to ensure that members get the best support experience
- Tackle tough banking challenges such as unfamiliar transactions, missing payments, and direct debits
- Help mentor new members of the team, and support them with your wisdom and experience and help out with common back office tasks

**WHAT WE ARE LOOKING FOR**:

- Excellent spoken and written French skills
- Good spoken and written English skills
- Proficiency in using industry tools such as Kustomer, GSuite, and Jira.
- Confidence talking with our customers to help them get the most from their current account
- A knack for finding novel ways to solve difficult problems
- An eye for identifying recurring issues and the initiative to help create new workflows to solve them
- Really strong organisational skills
- Some experience working in customer service for the finance industry
- Some experience working in startups

**WHAT YOU'LL GET IN RETURN**:

- 25 days paid annual leave
- 3 paid days off for volunteering or L&D activities
- Extended maternity and paternity leave covered by the company
- Personal L&D budget per year
- Additional health & dental insurance
- Mental wellbeing platform
- Snacks, light food, drinks in the office
- WFH equipment allowance

**TIDE IS A PLACE FOR EVERYONE**:
At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members' diverse needs and lives.

We are One Team and foster a transparent and inclusive environment, where everyone's voice is heard.
- At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone's voice is heard._

**Disclaimer**
- _Tide does _**_not_**_ charge any fees at any stage of the recruitment process._
- _Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf._
- Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process._
- You personal data will be processed by Tide for recruitment purposes and in accordance with _Tide's Recruitment Privacy Notice_._