Support Agent

2 weeks ago

Hyderabad Telangana, India ProctorU Inc. Full time

At Meazure Learning, we aim to empower open-minded, inquisitive, and driven people, and we love how each new addition to the team adds to our culture. Here, you can positively impact the careers of millions of test-takers and reshape the education technology landscape by working toward one vision:
“To provide life-long learners across the globe the freedom to pursue their academic dreams and career aspirations safely, securely, and conveniently.”
- Our Vision starts with our values—Hungry, Humble and Smart. We are looking for team members who model drive for results. Team members who think of the organization and team first without ego or agenda. Leaders who instinctively collaborate and operate with emotional intelligence. This is the foundation of success for all employees at Meazure Learning.

**The Role**:
**The Responsibilities**:

- Meet service levels
- Troubleshoot common system and test-taker issues (Contact a supervisor for problems you are not able to solve).
- Display active listening skills by understanding the problem and show empathy to test-takers.
- Manage and maintain accurate profile and case information.
- Follow open cases to closure
- ensure all issues are resolved or properly escalated accurately and quickly.
- Exceed quality requirements.
- Ensure test-takers are satisfied with the MeazureLearning support service.
- Follow work instructions and MeazureLearning policies.
- Adhere to work schedule and keep a GREAT attitude.

**Additional Position Information**:

- Onsite
- HYDW
- Core Hours: Rotational - Night Shift
- Core Days Worked: To be determined.

**The Desired Attributes**:

- Excellent problem-solving abilities - Identifies and resolves problems in a timely manner; Develops alternative solutions; Works well in group problem solving situations.
- Highly professional with written, oral, and interpersonal skills - Focuses on solving conflict; Strong listening skills; Participates in meetings; Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively.
- Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team experience and environment.

**The Benefits**:

- Competitive Pay
- Healthy work Culture
- Career Growth Opportunities
- Learning and Development Opportunities
- Company Sponsored Health Insurance
- Referral Award Program
- Company Provided IT Equipment

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