Technical Support Agent

13 hours ago

Hyderabad, Telangana, India Acuity Software Technologies Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Technical Support Agent:

Are you a brilliant analytical mind and a problem solver who could provide front-line support for a game

changing, Accounting/Tax Software? Do you want to be a hero to customers by resolving their complex

accounting and tax calculation queries? Are you good with computers and Windows Operating systems? We are

looking for Technical Support Agents to join our support team in Hyderabad as well as providing telephone,

email and remote assistance to our UK customers as part of our Technical Support Team.

Acuity Software Technologies is a Hyderabad based software Development Company, a part of UK based group

of companies. The Group has a rapidly growing brand of software products.

Key responsibilities:

We are pleased to announce the recruitment of a Technical Support Agents who are fluent in English. Daily

tasks include:

Providing first-level support.

Using your accounting knowledge, to identify issue a customer is facing and resolving and providing

relevant advice to them.

Actively supporting the customer in all aspects through to problem resolution, keeping the customer

informed and updated.

Clearly and concisely logging and tracking details of solutions provided to resolve customer issue while

maintaining and updating customer database.

Discussion with development and QA teams to resolve technical issues

Documenting customer requests for modification of existing and new feature.

Liaising with Product Analysts and development team leads.

Essential Requirements

Must have very good communication skills in English, both verbal and written.

Must have good computer skills and knowledge of Microsoft Windows OS.

Must be very good in Microsoft Office MS Word, MS Excel, etc.

Good knowledge of book-keeping, accounting and taxation.

Good understanding of various accounting software and its functions.

Ability to interpret tax calculations rules and perform tax calculations.

Good organizational, interpersonal and analytical skills.

Excellent telephone and customer handling skills.

Ability to handle stressful situations and deal professionally with irate customers.

Qualification

B. Com

CA

Experience

3-5 yrs

Company Profile

Acuity Software Technologies is a Hyderabad based software Development Company, a part of UK based group

of companies. The Group has a rapidly growing brand of software products.

Schedule:

Monday to Saturday (2 Saturdays off this is at the discretion of the Management.)

Benefits:

Medical Insurance

Provident Fund

  • Technical Support Engineer-Hyderabad

    14 hours ago

    Hyderabad, Telangana, India Ztek Consulting Full time ₹ 40,00,000 - ₹ 80,00,000 per year

    JD:Role: Technical Support Engineer.Job Description:What you get to do in this role:In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.A successful candidate will be committed to...

  • Agentic AI Engineer

    3 days ago

    Hyderabad, Telangana, India Kyndryl Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleAs an...

  • Integration Technical Support Engineer

    1 week ago

    Hyderabad, Telangana, India OWOW Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Qualification & ExperienceMust have bachelor's degree in computer science or related field (or equivalent degree and experience)2+ years' experience working as a developer on the skills mentioned in the Skills Section.Having customer facing technical support (Web based products or e-commerce preferred) is an advantage.In order to be successful in this role,...

  • Technical Trainer

    4 days ago

    Hyderabad, Telangana, India Tek Support Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Job Title: Technical Trainer (Medical Device / Pharma)Location: Gachibowli, Hyderabad, TelanganaJob type: Full-timeJob Summary:Are you a technically strong professional with experience in the **Medical Device or Pharmaceutical industry**—and interested in bridging your technical knowledge with **recruitment and client engagement** for global medical...

  • Technical Specialist

    1 week ago

    Hyderabad, Telangana, India Tek Support Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Role : Technical Specialist (Medical Device / Pharma)*Location: Gachibowli, Hyderabad, TelanganaWork Type: 100% OnsiteShift Timing: Night Shift (06:30 PM – 03:30 AM IST)Experience Level:* 3–6 yearsAre you a technically strong professional with experience in the *Medical Device or Pharmaceutical industry—and interested in bridging your technical...

  • Technical Support Engineer

    3 days ago

    Hyderabad, Telangana, India Trigent Software - Professional Services Full time ₹ 1,50,000 - ₹ 2,00,000 per year

    ServiceNow - Technical Support EngineerCompensation: Fixed 16 LPANotice Period: Immediate - 30 DaysLocation:HyderabadDate:10th Oct'25Time:8:30 AM onwardsMode:In-person (On-site Interviews)Work Model:Hybrid | Flexible ShiftsInterested ??? Fill up the form:=============================================================About the Role:Were hiringTechnical Support...

  • Technical Support Specialist

    5 days ago

    Hyderabad, Telangana, India Diebold Nixdorf Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.Provides proactive user helpdesk services to inbound customer service...

  • Sr. Agentic Service Engineer

    3 days ago

    Hyderabad, Telangana, India Apple Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Apple is where individual imaginations gather together, committing to the values that lead to great work. Every new product we build, service we create, or Apple Store experience we deliver is the result of us making each other's ideas stronger. That happens because every one of us shares a belief that we can make something wonderful and share it with the...

  • Sr. Agentic Service Engineer

    13 hours ago

    Hyderabad, Telangana, India Apple Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Apple is where individual imaginations gather together, committing to the values that lead to great work. Every new product we build, service we create, or Apple Store experience we deliver is the result of us making each other's ideas stronger. That happens because every one of us shares a belief that we can make something wonderful and share it with the...

  • Agentic Developer

    1 week ago

    Hyderabad, Telangana, India HSBC Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Some careers shine brighter than others.If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.HSBC is one of the largest banking and...