Integration Technical Support Engineer

1 week ago

Hyderabad, Telangana, India OWOW Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Qualification & Experience

  • Must have bachelor's degree in computer science or related field (or equivalent degree and experience)
  • 2+ years' experience working as a developer on the skills mentioned in the Skills Section.
  • Having customer facing technical support (Web based products or e-commerce preferred) is an advantage.

In order to be successful in this role, we need someone who has:

  • AngularJS framework knowledge
  • Demonstrated creative problem-solving approach and strong analytical skills
  • Experience providing web development is highly desirable.
  • Experience working with dynamic HTML components: AJAX, JavaScript, CSS, XML, HTML, XHTML
  • Good to have basic understanding of SQL
  • Must be proficient with analyzing log files and standard debugging concept
  • Must have basic object-oriented programming skills (Java strongly preferred)
  • Strong troubleshooting/root cause isolation skills
  • Working knowledge of the components in a web applications stack
  • Familiarity with tools & practices of the trade such as incident management, knowledgebase, defect & escalation management
  • Excellent communication skills (verbal and written)

Preferred Skills (Great to have)

  • Previous experience working with the ServiceNow platform (As a ServiceNow Developer / Client Scripts, UI Policies/Actions/Pages/Scripts/Macros)
  • Experience with configuring Virtual Agent and Agent Workspace
  • Understanding of bootstrap framework
  • Understanding of message communication protocols
  • Working understanding of JavaScript
  • Familiarity with Eclipse IDE
  • Previous experience in software development(or) software consulting
  • Experience supporting and troubleshooting e-commerce applications with catalog, shopping cart, merchandising and payment handling is highly desirable
  • Experience providing SaaS support is desirable

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