Customer Support Agent

**ABOUT FLUTTER ENTERTAINMENT**

Flutter Entertainment is a **global leader**in sports betting, gaming, and entertainment, with **annual revenues of $11.7 Bn**and a customer base of over 12 million players (in 2023) driven by a **portfolio of iconic brands,**including Paddy Power, Betfair, FanDuel, PokerStars, Junglee Games and Sportsbet.

Listed on both the **New York Stock Exchange (NYSE)**and the **London Stock Exchange (LSE),**Flutter was recently included in **TIME's 100 Most Influential Companies of 2024**in the 'Pioneers' section. Our ambition is to transform global gaming and betting to deliver long-term growth and a positive, sustainable future for our sector.

Working at Flutter is a chance to work with a growing **portfolio of brands**across a range of opportunities. We will support you every step of the way to help you grow. Just like our brands, we ensure our people have everything they need to succeed.

**FLUTTER ENTERTAINMENT INDIA**

Our Hyderabad office, located in one of India's premier technology parks is the **Global Capability Center**for Flutter Entertainment. A center of expertise and innovation, this hub is now home to over **780+ employees**working across Customer Service Operations, Data and Technology, Finance Operations, HR Operations, Procurement Operations, and other key enabling functions.

We are committed to crafting impactful solutions for all our brands and divisions to power Flutter's incredible growth and global impact. With the scale of a leader and the mindset of a challenger, we're dedicated to creating a brighter future for our customers, colleagues, and communities.

**OVERVIEW OF THE ROLE**

**KEY RESPONSIBILITES**
- Resolve Issues: Provide solutions to customer issues and escalate complex problems to higher-level support when necessary.
- Maintain Records: Accurately document customer interactions and issues in the company's system.
- Knowledge Sharing: Keep updated with product knowledge and service offerings to provide accurate information to customers.
- Follow Procedures: Adhere to company policies, procedures, and regulatory requirements in all interactions.

**TO EXCEL IN THIS ROLE, YOU WILL NEED TO HAVE**

Experience: Minimum of 1-2 years in a customer support role,

Skills:
- Strong verbal and written communication abilities.
- Proficiency in English;
- Excellent problem-solving skills and attention to detail.
- Ability to handle stressful situations with a calm and positive attitude.
- Team worker with a client-centered mentality.
- Join our team and help us provide exceptional service to our valued customers while advancing your career in a supportive and dynamic environment.

**BENEFITS WE OFFER**
- Access to **Learnerbly, Udemy**, and a **Self-Development Fund**for upskilling.
- Career growth through **Internal Mobility Programs**.
- Comprehensive **Health Insurance**for you and dependents.
- **Well-Being Fund**and **24/7 Assistance Program**for holistic wellness.
- **Hybrid Model**: 2 office days/week with flexible leave policies, including maternity, paternity, and sabbaticals.
- **Free Meals, Cab Allowance**, and a **Home Office Setup**Allowance.
- **Employer PF Contribution**, gratuity, Personal Accident & Life Insurance.
- **Sharesave Plan**to purchase discounted company shares.
- **Volunteering Leave**and **Team Events**to build connections.
- Recognition through the **Kudos Platform**and **Referral Rewards**.

**WHY CHOOSE US**

Flutter is an **equal-opportunity employer**and values the unique perspectives and experiences that everyone brings. Our message to colleagues and stakeholders is clear: everyone is welcome, and every voice matters. We have ambitious growth plans and goals for the future. Here's an opportunity for you to play a pivotal role in shaping the future of Flutter Entertainment India