Customer Support Agent
2 weeks ago
Job Description: Customer Support Agent (Work from Home) - Tamil, Telugu, and Kannada Speaker
Position: Customer Support Agent
Location: Work from Home
Languages Required: Tamil, Telugu, Kannada
**Responsibilities**:
- Provide accurate information and resolve customer issues effectively.
- Assist customers with order placement, product inquiries, payment processing, and account management.
- Escalate complex or sensitive issues to the appropriate department for resolution.
- Maintain a high level of product knowledge to provide accurate information to customers.
- Keep records of customer interactions, transactions, comments, and complaints.
- Follow communication procedures, guidelines, and policies.
- Provide feedback on the efficiency of the customer service process and suggest improvements.
- Collaborate with the team to achieve customer satisfaction and improve overall service quality.
- Work independently and efficiently in a remote work environment.
**Job Type**: Part-time
Part-time hours: 9 per week
**Salary**: ₹10,000.00 - ₹15,000.00 per month
Ability to commute/relocate:
- Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Tamil (required)
- Telugu (required)
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