Customer Support Executive

3 days ago

Katargam Surat Gujarat, India Suvit Fintech Pvt Ltd Full time

**:

- Key Responsibilities**:

- Customer Assistance**:
Provide accurate information about product features, functionalities, and services.

Ensure high levels of customer satisfaction by resolving concerns effectively.
**- Issue Resolution**:
Troubleshoot and resolve customer complaints or issues related to the product, ensuring timely and efficient problem-solving.

Coordinate with technical support or other departments for more complex queries.

Follow up with customers to ensure their concerns are fully resolved and document outcomes.
**- Product Knowledge**:
Gain a deep understanding of the company's products and services to provide comprehensive support.

Stay updated on new features, updates, and company policies to offer accurate assistance.
**- Documentation**:
Log customer interactions, issues, and resolutions in the CRM or support system.

Maintain a record of frequently asked questions (FAQs) and common issues to improve support efficiency.

Provide reports on recurring issues and customer feedback to help improve the product.
**- Customer Feedback**:
Collect customer feedback and insights for continuous product and service improvement.

Share customer suggestions and pain points with the team to enhance service quality.

**Job Requirements**:

- **Mandatory**: Prior experience in a **chat support process** or knowledge of **chat-based customer service** is required.
- Experience in handling multiple chat conversations simultaneously and resolving issues efficiently is a must.
- 1-3 years of experience in a customer support role or similar.
- Understanding of Tally is plus.

**Key Skills**:

- Proficiency in managing **live chat** communication with customers.
- Familiarity with **chat support tools** and software.
- Strong multitasking abilities and effective **chat etiquette**.

**9898042073**

Pay: ₹15,000.00 - ₹22,000.00 per month

**Benefits**:

- Health insurance
- Internet reimbursement
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Weekend availability

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 9898042073

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