Inside Sales Executive

4 days ago

Karve Nagar Pune Maharashtra, India Eduplex services private limited Full time

**ob Title**: Sales Coordinator - Inside Sales
**Plant**: Retail Product
**Department**: Support - Retail Product
**Location**:Krave Nagar**,** Pune
**Experience**: 1 year( inside sales)
**Salary**: ₹1.50 LPA (₹12,500 per month)

The Sales Coordinator - Inside Sales will support the retail product team by handling Annual Maintenance Contract (AMC) processes, coordinating with the support team, and ensuring smooth communication with clients. The role demands strong communication and organizational skills to drive timely follow-ups and maintain customer satisfaction.

**Key Responsibilities**:

- **AMC Management**:

- Assign AMC calls to appropriate team members for resolution.
- Follow up on pending AMC calls to ensure timely closure.
- Manage AMC collections, ensuring accurate records and timely receipts.
- **Customer Coordination**:

- Serve as a point of contact for customers, addressing their AMC-related queries.
- Maintain effective communication to ensure customer satisfaction.
- **Team Collaboration**:

- Coordinate with the support team to address customer needs promptly.
- Share customer feedback and concerns with relevant teams for resolution.
- **Administrative Support**:

- Maintain accurate documentation of AMC calls, follow-ups, and collections.
- Provide timely updates to the management regarding AMC status.

**Key Result Areas (KRAs)**:

- Timely assignment and follow-up on AMC calls.
- Efficient AMC collection process with mínimal delays.
- Smooth coordination between customers and the support team.
- Effective communication to maintain strong client relationships.

**Required Skills**:

- Strong **time management** skills to handle multiple tasks.
- Excellent **communication skills** for customer and team interactions.
- Ability to work effectively within a **team environment**.

**Desired Skills**:

- Customer coordination abilities to build rapport and resolve queries.
- Basic **product knowledge** to address customer concerns accurately.

**Educational Qualification**:

- Any graduate in a relevant field.

This role offers an opportunity to develop client relationship management skills, gain insights into AMC operations, and contribute to the retail product support team’s success.

**Job Types**: Full-time, Permanent

Pay: ₹150,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Provident Fund

Compensation Package:

- Performance bonus

Schedule:

- Day shift
- Morning shift

**Experience**:

- total work: 1 year (required)

Work Location: In person

**Speak with the employer**
+91 9021868394

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