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Client Servicing Executive

2 weeks ago

Mumbai Maharashtra, India Triedge Solutions Full time

Position : Client Servicing Executive
**Roles and Responsibilities**
- **Job Title -** **Client Service Trainee**

**Responsibilities**:

- Manage a portfolio of assigned clients, building strong relationships and acting as their primary point of contact. Connect with them over a call on a weekly basis.
- Proactively identify client needs and provide solutions that exceed expectations.
- Ensure timely and accurate communication with clients, keeping them informed throughout the engagement process.
- Manage client service requests and resolve issues efficiently within the stipulated TAT.
- Track and report on key client service metrics, including customer satisfaction.
- Collaborate with internal teams (e.g., sales, operations) to ensure seamless client experience.
- Develop and maintain a deep understanding of Adler's Den's products and services.
- Develop and deliver compelling presentations ,decks ,and proposals to clients tailored to their specific needs and preferences

**Qualifications**:

- Bachelor's degree in Business Administration, Mass Communication, or a related field, preferred with events background
- Minimum 0 to 1 year of experience in client service or a similar customer-facing role.
- Excellent communication, interpersonal, and problem-solving skills.
- Excellent with presentations, decks & share cost sheets.
- Strong organisational and time management skills.
- Ability to prioritise multiple tasks and work effectively in a fast-paced environment.
- A passion for exceeding customer expectations.

Pay: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Work Location: In person