Client Service Executive

1 day ago


Mumbai Maharashtra, India Miracle HR Solution Pvt. Ltd. Full time

It has established itself as a company with a reputation for Quality, Accuracy and Speedy work, a rare combination generally. They offer a strong understanding of printing and production processes involved in Security Printing, PVC Cards manufacturing, Variable Data Processing & Printing and Commercial Printing.

Position : Client Service Executive

**Location : Mumbai (Ghatkopar (W))**

Experience : 03-05 yrs

Salary Budget : 2.5 TO 3.5 LPA

Education : Bachelor Degree or Diploma in Printing Technology

**Job Summary**:
**Responsibilities**:

- Receive requirements from the Sales Team and take confirmation from the client.
- Coordinate with client for Order
- Order Processing and create Job Requisition
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Follow-up with required stakeholders for client order execution.
- Take ownership of customers issues and follow problems through to resolution
- Improve customer service experience, create engaged customers
- Keep accurate records and document customer service actions and discussions

**Skills Competencies**:

- Proven customer support experience or experience as a Client Service Representative
- Proficiency in English
- Customer orientation and ability to adapt/respond in time bound manner

Pay: ₹200,000.00 - ₹300,000.00 per year

**Experience**:

- total work: 1 year (required)

Work Location: In person



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