D2c Executive

5 days ago

Kadodara Surat Gujarat, India House of Panchhi Full time

**Job Title: D2C Ecommerce Executive (Shopify)**

**Location: Kadodara, Surat**

**Department: E-commerce / D2C**

**Reporting To: E-commerce Manager / Operations Head**

**Employment Type: Full-Time**

**Job Overview**:
**Key Responsibilities**:
**Website Operations (Shopify)**:

- Handle **product listing**, content updates, and pricing changes on Shopify.
- Manage **order processing**, including **custom orders**, and update order status in internal sheets.
- Perform regular **Shopify maintenance** such as page updates, homepage banners, or layout tweaks.

**Order & Payment Handling**:

- Verify and reconcile payments from **Razorpay** with orders.
- Conduct **daily mail checks** from Shopify and Razorpay for order/payment alerts.
- Maintain accuracy in **Order Sheets** and handle **different IT billing** entries for customized orders.

**Customer Interaction & Support**:

- Handle **1-on-1 customer communication** via WhatsApp and Instagram for queries, complaints, and order assistance.
- Update customer feedback or requests in the order sheet for team reference.

**Logistics & Fulfillment**:

- Generate **shipping labels**, perform billing entries, and ensure timely handover to courier partners (DTDC, Tirupati, etc.).
- Manage **Shiprocket platform**, tracking, and billing coordination.
- Ensure **OMS (Order Management System)** entries are fulfilled and up-to-date.

**Digital Ads & Finance Coordination**:

- Coordinate with Ads team for **Facebook and Google Ads** performance or issues.
- Track and maintain **billing/payment records** related to Ads and Courier partners.

**Required Skills**:

- Working knowledge of **Shopify admin panel**:

- Familiarity with **payment gateways** like Razorpay
- Strong hands-on skills in **Excel** and Google Sheets (Order Sheets, Data Entry)
- Communication skills for **customer interaction** on social platforms
- Detail-oriented mindset with ability to manage **multiple daily tasks**:

- Basic understanding of OMS, shipping platforms like Shiprocket

**Preferred Qualifications**:

- 1-2 years of experience in E-commerce operations (D2C preferred)
- Prior experience handling **Shopify + Razorpay + Shiprocket** stack
- Graduate in Business Administration, Commerce, or similar field

**Work Mode: On-site**

**Working Days: 6**

**Compensation: As per industry standards**

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Leave encashment
- Paid sick time

Work Location: In person

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