E-commerce Executive

12 hours ago

Kadodara Surat Gujarat, India Cowberry World Full time

Job Overview

**Responsibilities**:

- Product listing and catalog management on platforms like Amazon, Flipkart, Meesho, JioMart, etc.
- Regularly update product details, specifications, pricing, and images.
- Attend and manage IVR and inbound customer calls related to e-commerce orders or inquiries.
- Coordinate with warehouse/logistics for inventory updates and smooth order dispatch.
- Monitor daily orders, returns, cancellations, and ensure timely resolution.
- Run and monitor ads on e-commerce platforms (Sponsored Ads, keyword bidding, etc.).
- Collaborate with the marketing team to run online promotions and offers.
- Maintain accurate sales, inventory, and performance reports.
- Support in managing D2C (direct-to-customer) website back-end (product uploads, order tracking, etc.).

Criteria:

- Graduate in Business, Marketing, or a related field.
- 1-2 years of experience in E-commerce operations.
- Familiarity with platforms like Amazon Seller Central, flipkart Seller Hub, etc.
- Proficient in MS Excel, Google Sheets; basic data entry and reporting.
- Strong communication skills — both verbal (for calls) and written (for customer responses).
- Ability to handle customer service tools and e-commerce dashboards.
- Knowledge of ad campaign tools on marketplaces is an added advantage.
- Multi-tasking ability and strong attention to detail.

Pay: ₹12,000.00 - ₹15,000.00 per month

Work Location: In person

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