E-commerce Executive

6 days ago

Kadodara Surat Gujarat, India Rishi Jobs Full time

**Department**:E-commerce / D2C

**Reporting To**: E-commerce Manager / Operations Head

**Job Summary**:
**Roles**:
**Website Operations (Shopify)**:

- Handle product listing, content updates, and pricing changes on Shopify.
- Manage order processing, including custom orders, and update order status in internal sheets.
- Perform regular Shopify maintenance such as page updates, homepage banners, or layout tweaks.

**Order & Payment Handling**:

- Verify and reconcile payments from Razorpay with orders.
- Conduct daily mail checks from Shopify and Razorpay for order/payment alerts.
- Maintain accuracy in Order Sheets and handle different IT billing entries for customized orders.

**Customer Interaction & Support**:

- Handle 1-on-1 customer communication via WhatsApp and Instagram for queries, complaints, and order assistance.
- Update customer feedback or requests in the order sheet for team reference.

**Logistics & Fulfillment**:

- Generate shipping labels, perform billing entries, and ensure timely handover to courier partners (DTDC, Tirupati, etc.).
- Manage Shiprocket platform, tracking, and billing coordination.
- Ensure OMS (Order Management System) entries are fulfilled and up-to-date.

**Digital Ads & Finance Coordination**:

- Coordinate with Ads team for Facebook and Google Ads performance or issues.
- Track and maintain billing/payment records related to Ads and Courier partners.

**Required Skills**:

- Working knowledge of Shopify admin panel
- Familiarity with payment gateways like Razorpay
- Strong hands-on skills in Excel and Google Sheets (Order Sheets, Data Entry)
- Communication skills for customer interaction on social platforms
- Detail-oriented mindset with ability to manage multiple daily tasks
- Basic understanding of OMS, shipping platforms like Shiprocket

**Preferred Qualifications**:

- 1-2 years of experience in E-commerce operations (D2C preferred)
- Prior experience handling Shopify + Razorpay + Shiprocket stack
- Graduate in Business Administration, Commerce, or similar field

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹30,000.00 per month

**Benefits**:

- Paid sick time

Work Location: In person

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