▷ 3 Days Left: Executive

4 weeks ago


Surat Gujarat, India MNR Solutions Full time

We are looking for a proactive CRM Executive to join our Customer Relationship Management team in Surat Reporting to the D2C Manager the CRM Executive will be responsible for managing customer interactions ensuring high levels of customer satisfaction and enhancing retention rates This role requires strong communication skills a customer-focused approach and the ability to efficiently handle queries and feedback Key Responsibilities - Customer Interaction Act as the primary point of contact for customers addressing inquiries resolving issues and ensuring a seamless experience - Customer Feedback Gather and analyze customer feedback to identify areas for improvement and ensure ongoing satisfaction - CRM System Management Update and maintain customer information in the CRM system ensuring data accuracy and completeness - Customer Retention Implement strategies to improve customer retention including personalized communication and proactive engagement - Order Tracking Follow-Up Monitor order progress provide customers with updates and coordinate with other departments to resolve any delays or issues - Reports Insights Generate regular reports on customer interactions feedback and satisfaction levels to provide insights to the D2C Manager - Process Improvemen Suggest and help implement improvements to CRM processes enhancing efficiency and the overall customer experience Required Skills Qualifications Experience Minimum 1-2 years in customer relationship management or a related field Education Bachelor s degree in Business Marketing or a related field Technical Skills Familiarity with CRM tools and proficiency in Microsoft Office Excel Word Communication Skills Strong verbal and written communication skills to effectively interact with customers Problem-Solving Skills Ability to handle customer complaints and resolve issues promptly and professionally Attention to Detail High accuracy in handling customer information and documentation Preferred Qualifications - Prior experience in a D2C Direct-to-Consumer environment - Knowledge of CRM tools such as Salesforce Zoho or similar platforms Benefits - Competitive salary with performance-based incentives - Opportunities for growth and professional development - Friendly and supportive work environment ref updazz com



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