
D2C Ecommerce Executive
3 days ago
Profile: D2C Ecommerce Executive (Shopify)
Experience: 1–2 years of experience in E-commerce operations (D2C preferred)
Salary Range: ₹20,000 - ₹25,000 per month
Department: E-commerce / D2C
Reporting To: E-commerce Manager / Operations Head
Job Summary:
We are looking for a proactive and detail-oriented E-commerce Operations Executive to manage our direct-to-consumer (D2C) website operations through Shopify. The ideal candidate will be responsible for order processing, payment verifications, customer interaction, courier coordination, and managing ads billing. You will act as a key operations link between the website, payments, shipping, and customers.
Roles :
Website Operations (Shopify):
- Handle product listing, content updates, and pricing changes on Shopify.
- Manage order processing, including custom orders, and update order status in internal sheets.
- Perform regular Shopify maintenance such as page updates, homepage banners, or layout tweaks.
Order & Payment Handling:
- Verify and reconcile payments from Razorpay with orders.
- Conduct daily mail checks from Shopify and Razorpay for order/payment alerts.
- Maintain accuracy in Order Sheets and handle different IT billing entries for customized orders.
Customer Interaction & Support:
- Handle 1-on-1 customer communication via WhatsApp and Instagram for queries, complaints, and order assistance.
- Update customer feedback or requests in the order sheet for team reference.
Logistics & Fulfillment:
- Generate shipping labels, perform billing entries, and ensure timely handover to courier partners (DTDC, Tirupati, etc.).
- Manage Shiprocket platform, tracking, and billing coordination.
- Ensure OMS (Order Management System) entries are fulfilled and up-to-date.
Digital Ads & Finance Coordination:
- Coordinate with Ads team for Facebook and Google Ads performance or issues.
- Track and maintain billing/payment records related to Ads and Courier partners.
Required Skills:
- Working knowledge of Shopify admin panel
- Familiarity with payment gateways like Razorpay
- Strong hands-on skills in Excel and Google Sheets (Order Sheets, Data Entry)
- Communication skills for customer interaction on social platforms
- Detail-oriented mindset with ability to manage multiple daily tasks
- Basic understanding of OMS, shipping platforms like Shiprocket
Preferred Qualifications:
- 1–2 years of experience in E-commerce operations (D2C preferred)
- Prior experience handling Shopify + Razorpay + Shiprocket stack
- Graduate in Business Administration, Commerce, or similar field
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