Sales and Guest Booking Officer

Together, we can provide life-changing experiences At Calvert Exmoor, our guests really are at the heart of everything we do, and many of the children, adults and families who visit us are experiencing accessible outdoor adventures for the first time. From the moment they arrive and throughout their stay, fantastic teams of staff are on hand to make sure our guests have a truly magical time. You could join the incredible staff members who all help provide these life-changing experiences, whether it’s in the realm of adventure activities, accommodation, facilities or dining. In the summer of 2024, Calvert Exmoor ran an incredibly successful fundraising appeal which achieved outstanding results. The charity has huge support, and this success will cement an exciting and long-term sustainable future for the centre. You’re welcome to join us at this very exciting time

Sales and Guest Booking Officer

**Overview of the role**

This role focuses on managing the entire booking process, from enquiry to confirmation, while driving revenue and promoting Calvert Exmoor to new and existing audiences. It involves providing exceptional customer service, collaborating with Marketing to refine campaigns, and ensuring a seamless booking journey with the Guest Services team.

Key duties include maximising sales, nurturing guest relationships for repeat business, maintaining market awareness, and managing all booking correspondence with professionalism and efficiency.

**About you**

To be considered for the position of Sales and Guest Booking Officer, you will need:
**Essential**:

- To be committed to providing outstanding standards of customer service and strive to exceed customer expectations
- Proven administration experience
- Experience of working within a sales environment
- Comfortable with working to Key Performance Indicators
- Experience of working to targets - individual, team and organisational
- Must be enthusiastic and motivated with the drive for success
- To have great attention to detail and a pragmatic approach to problem-solving
- Excellent verbal and written communication skills
- Excellent Customer service and administrative skills
- Able to work under your own initiative and without supervision.
- A good level of numeracy and literacy
- Competent in using: Microsoft Office - including Word, Excel and Outlook (advanced level desirable)
- To enjoy working as part of a close-knit team
- To be punctual and adaptable
- To be over 18
- Your own means of transport due to our location
- To be a competent swimmer

**Desirable**:

- Experience within the education sector
- Travel sector experience
- Knowledge of different disabilities
- Knowledge of the Cinolla booking system

**Requirements for the post**:

- The successful applicant will be required to undergo and successfully pass the following training:

- First Aid
- Safeguarding
- Must be office-based, with some regional travel requirements
- Available to cover weekends/check-ins on a rota system

**Some amazing benefits**

As well as the chance to become part of an incredibly inspiring organisation and a great team, we can offer passionate people like you several benefits including:

- Speedy response to all applicants
- A collaborative and friendly work environment
- Working in an environment that actively promotes personal development
- Free on-site parking
- Beautiful location, with immediate walks around the reservoir
- 29 days annual leave (including bank holidays) with length of service increase
- Death in service benefit
- Plus, the chance to make a real difference in the work you do

**Location**

Situated at the edge of Wistlandpound Reservoir, among beautiful pine forests and rippling streams, our fully accessible centre offers high quality facilities and professionally adaptive accommodation, all nestled within the rolling hills of Devon’s Exmoor National Park.

**Our hiring process**

You’ve found this ad and it’s piqued your interest, what’s next

Get in touch - send us;
- a copy of your CV;
- a covering letter detailing why you’d like to work at Calvert Exmoor
- details of 2 referees, who should be your most recent or present employers where possible. _Referees will not be contacted until a job offer has been made._

If it looks like you might have what we are looking for we’ll be in touch with a copy of the job description.

If you’d like to come and see the site, meet the team find out more and chat about what you’re looking for, we’ll arrange a good time to visit.

We’ll select applicants to attend interview.

**Job type**: Full-time 37.5 hours per week

**Hours**:This role typically operates Monday to Friday, 9 am - 5 pm.

**Start date**:Immediate start

**Salary**:£25,000pa

**Location**: This is an office based role including some regional travel

Wistlandpound, Kentisbury, Barnstaple EX31 4SJ

**Closing date**:Sunday 5th January

**Who to contact**: Lizzi Stevenson, Sales & Guest Experience Manager

No agencies please.