Guest Service Associates

2 weeks ago

Andaman Andaman and Nicobar Islands, India IHCL Full time

Job Responsibilities

**Guest Service Assistant
- Food Production, Western/South Indian**

**Position Purpose**
To prepare and provide highest quality food in kitchen maintaining utmost hygiene and sanitation levels and to deliver effective, courteous and friendly service to the guests resulting in optimum guest satisfaction in an atmosphere of high individual morale

**Responsibilities**
- To prepare food and provide prompt, courteous and accurate service to all the customers (both internal and external) as per the set standards
- Prepares the entire required mis en place that is required for a smooth kitchen operation and ensures that the section is set prior to service
- Controls wastage without compromising on food quality
- Ensures hygiene and cleanliness of his/her area at all times
- To be friendly, courteous and efficient when dealing with the guests and provide assistance if needed
- To follow safety rules and procedures at work
- To carry out any additional tasks that is assigned to him/her on time

**Task Statements**
- Maintains the utensils, refrigerators, freezers and all the relevant equipment in clean hygienic condition to avoid contamination
- Assists the chefs in display and set up of various special themes
- Responsible for maintaining all kitchen equipment in his / her area are in good working condition and to follow up with engineering for any defects rectification
- To always communicate customer complaints, suggestions problems and compliments to the chef on duty immediately
- Should maintain awareness of food cost, ensure minimum spoilage and wastage at all times
- To take responsibility for the section in the absence of chefs
- To be aware of all the house rules and to not only obey them, but to also assist in enforcing them on colleagues. To always conduct oneself in such a manner so as to encourage all fellow employees to do likewise
- To keep the immediate supervisor promptly informed of any untoward incident
- To perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position
- To maintain a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate

**Requirements**:
**Knowledge/Skills**:

- Thorough knowledge of different cuisines, cooking styles, hygiene & safety standards.
- To be able to work on the range & produce food each day personally through peak hours
- Techniques in quantity food production
- Inventory management
- Working knowledge of MS Office
- Education
- Preferable to have a Certificate Course in Cookery from a reputed Institute
- Should have at least 10 + 2 qualification

**Experience**:

- At least 2-3 years working in the given section of a reputed outlet

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