Taj Exotica Resort and Spa, Andamans

Job Responsibilities

**Restaurant Manager**

**Position Purpose**

To assist the restaurant manager in order to provide the highest level of hospitality in all the F&B outlets. Achieve total guest satisfaction and organizational profitability through effective utilization of all resources. Continuously delight the customer by offering trend setting and innovative products and services.

**Responsibilities**
- Support the Planning, Forecasting and Budgeting the revenues and cost for the outlet.
- Continuously improve and innovate upon product and services to achieve a larger market share and retain regular guests of the restaurant.
- Support and Facilitate learning and development for all the team members of the outlet
- Support Implementing systems and procedures that achieve higher cost efficiency and guest satisfaction.
- Ensure optimum staffing levels
- To ensure adherence to brand and experience standards

**Reporting Relationship**

Reports to the Restaurant Manager

**Interdepartmental Interaction**

Varying degree of interaction with Food Production, Front Office, Engineering and Housekeeping

**Task Statements**
- Support the Restaurant Manager to ensure the smooth day-to-day functioning of the outlet.
- Conduct daily briefing of the staff, and supervise the following;
- Restaurant set up & mis-en-place
- Restaurant inventory (supplies, perishables, liquor etc)
- Support implementing an effective system of recording guest history, preferences and other guest related data.
- Maintain constant guest contact, build relationships, solicit feedback and monitor the GSTS for the restaurant.
- Work with the Restaurant Manager & the Chef on Menu planning and pricing.
- Plan and organize various food festivals, restaurant promotions or special occasions.
- Monitor the daily number of covers and the average check of the restaurant.
- Prepare monthly reports on the performance of the outlet
- Ensure that all the operational standards set for all the equipments & processes are followed.
- Liaise with companies for sponsorships and with the government agencies for licenses and permissions.
- To ensure timely guest feedback it taken and recorded
- To handle grievances of team members and resolve conflicts

**Requirements**:
**Education**

Graduate/Diploma in Hotel Management

**Experience**
- A minimum of 3 - 5 years experience in supervision of an F & B outlet
- Handling banquet operations and supervising outdoor catering operation

Job Requirements