Chat Support Executive

7 days ago

Gurgaon, India Uncle Delivery Express Full time

**Key Responsibilities**:

- Handling customer queries on Chat and Inbound calls
- Identify and escalate priority issues to the Team Leader and Ops Team
- Actively participate in team meetings
- Handle all queries in a polite, professional manner
- Educate customers on services and processes
- Achieve agreed KPIs and Objectives
- Adhere strictly to shift schedules
- Adhere to laid down internal policies, procedures and processes
- Work collaboratively with the team

**Qualifications**
- Minimum of 1 year of relevant experience as Customer care.
- Passionate about customer care
- Good typing skill
- Fluent in written and spoken English & Hindi
- Able to work well under pressure and under minimum supervision
- A fast learner who is able to work with set targets
- Must be time flexible and able to work in a rotational shift system including Public holidays and weekends

**Salary**: Up to ₹30,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Provident Fund

Schedule:

- Day shift
- Rotational shift

**Experience**:

- Live chat: 1 year (preferred)

**Speak with the employer**
+91 8826660721
- Health insurance

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