Support Executive

2 days ago


Surat Gujarat, India DK Infoway Full time

**Full job description:

- **

**Roles & Responsibilities:

- **
- Be able to understand the nature of client issues and resolve them in a timely and efficient manner.
- Self-motivated and be team player.
- Maintain policies and procedures when working with clients and provide appropriate information.
- Document customer interactions and resolutions accurately in the ticketing system.
- Collaborate with the development team to identify and resolve complex technical issues.
- Conduct software testing and provide feedback to the development team.
- Assist in the creation and maintenance of knowledge base articles and user guides.
- Stay up-to-date with the latest software updates and enhancements.

Pay: ₹10,000.00 - ₹25,000.00 per month

**Benefits**:

- Leave encashment

Work Location: In person



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