Customer Service Desk Assistant

2 weeks ago

Yelahanka Bengaluru Karnataka, India CROMA Full time

Customer Service Coordinator - HR / 9600500835

We are currently seeking motivated individuals to join our dynamic team as Service Coordinators you will manage and coordinate all aspects of service operations, including scheduling, dispatching, and customer service, ensuring a smooth and efficient workflow. You act as a primary point of contact for customers, handling inquiries, resolving issues, and ensuring customer satisfaction.

Role and Responsibilities:

- To assist and co-ordinate with the sales team in internal order processing.
- Efficiently responding and handling any online or telephone queries in a professional manner.
- Co-ordinating for post service activities like delivery confirmation, engineer planning, installation scheduling, Complaint calls, Replacements or any other service call.
- Day to day reporting to service head for all cases.
- Track and manage service orders, work orders, and customer interactions.
- Coordinate with technicians to ensure they have necessary resources and information.
- Manage and prioritize workflows to ensure timely resolution of service requests.
- Coordinate service requests from customers, including scheduling, dispatching, and follow-up.

**Requirements**:

- Any degree (UG /PG)
- 1-2 years of experience in a customer-facing role, service coordination or customer support role.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.
- Basic knowledge of electronic products
- Strong attention to detail and accuracy.
- Strong customer service skills, with the ability to empathize with customers and resolve issues effectively.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Paid time off
- Provident Fund

Shift:

- Day shift

Work Days:

- Monday to Friday
- Weekend availability

Work Location: In person

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