Assistant Quality Manager
2 weeks ago
Greetings from Infosys BPM Ltd., We are hiring Assistant Quality Manager for a global Service Desk project at Electronic City, Bengaluru, please find the below job description for your reference and apply if interested. Job Role: Assistant Quality Manager Work Location: Electronic City, Bengaluru (work from office) Education Qualification: Full-time graduation / Post graduation Experience required: At least 6 years of experience in Quality and Process Improvement in Service Desk domain Job requirements: - 6+ years of relevant BPM Quality management experience in Customer Service and Service Desk Operations - Proven Service desk (Voice/chat/email) experience in managing overall effectiveness of IT helpdesk through ticket audits and other Quality Interventions. - Added advantage if certified on ITIL methodology - Experience in leveraging various Industry leading ITSM platforms such as Service Now, CISM and proven expertise in replicating key best practices and reporting from these platforms - Experience in leveraging industry leading Quality audit platforms such as Verint, NICE or similar tools to drive enhanced user experience and efficiency of the Quality Team - Experience in managing transition accounts and driving early-stage interventions to ensure Right first-time implementation of quality processes - Diagnosis and implementation of improvement opportunities to solve chronic business challenges focusing on process effectiveness and efficiency. Added advantage if certified as Six Sigma Green/Black Belt - Ability to enhance key Customer and User Experience metrics such as NPS/CSAT by driving focused initiatives by partnering with delivery and client teams - Ability to analyze complex data and share key process and business inferences/insights with the leadership team, including proactive operational risks and challenges. - Experience in modernization and digitization initiatives to enhance adoption of digital tools in the Service Desk space - Collaborate with Work Force Management (WFM) team to drive optimization initiatives including support in effort estimation, planning etc. - Work closely with the Training Team to drive key Knowledge Management initiatives and close loop implementation of training need analysis - Strong communication skills and ability to represent Infosys BPM Quality as part of Senior Leadership reviews and potential client visits Regards, Infosys BPM Talent Acquisition Team
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Assistant Quality manager
2 weeks ago
Bengaluru, Karnataka, India Steerzman Quality Solutions Pvt. Ltd Full time ₹ 3,60,000 - ₹ 4,80,000 per yearLocation: BangaloreExperiance : 2 and above yearsJDs of Assistant Quality managerMonitoring and implementing CCPs, O-PRPs, PRPs aligned with ISO 22000, HACCP, GMP, and airline requirements.Support in conducting internal audits, inspections under the guidance of Quality Manager and spot checks across production, storage, and dispatch areas.Oversee critical...
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Assistant quality Manager
2 weeks ago
Bengaluru, Karnataka, India BEWAKOOF® Full time ₹ 2,00,000 - ₹ 6,00,000 per yearCompany DescriptionFounded in 2012, Bewakoof is a lifestyle fashion brand that creates unique, contemporary fashion for the modern Indian market. With a dedicated team of 400 members and over 8 million products sold, we balance creativity with practicality. We manufacture our own products, allowing us to offer high-quality fashion at affordable prices...
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Remote Virtual Assistant/Remote Virtual Clerk
2 weeks ago
Bengaluru, Hyderabad, Kolkata, India Skylink Virtual Assistant Full time ₹ 2,00,000 - ₹ 2,50,000 per yearRole & responsibilitiesSerious Candidate Only, It is a real job and not a scam or gimmick.Remote Online Work from Home. Needed ASAPVirtual Remote Assistant, Night 8PM - 5 AM (Mon - Friday)Weekly Pay, Every Friday.Starting Pay Monthly: INR 25,000.00 Starting, Raise INR 5,000 after 6 months, and additional INR 5,000.00 in 1 year. There after yearly raise based...
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Assistant Quality Manager
2 weeks ago
Bengaluru, Karnataka, India K12 Techno Services Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Description-Assist in developing and implementing quality control policies and procedures.Conduct regular audits to ensure compliance with internal and external standards.Supervise QC team members and provide guidance and training as needed.Analyze quality data and prepare reports for management review.Collaborate with other departments to resolve...
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Assistant Manager Quality
3 days ago
Bengaluru, Karnataka, India Insignia Consulting Pvt Ltd Full time ₹ 72,00,000 - ₹ 90,00,000 per yearResponsibilities:Assist in developing, implementing, and maintaining quality management systems (QMS) in line with industry standards (e.g., ISO 9001, GMP, Six Sigma).Supervise and guide the QA/QC team to ensure testing, inspection, and auditing are conducted efficiently and accurately.Conduct root cause analysis and lead corrective and preventive actions...
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Assistant Manager Quality
3 days ago
Bengaluru, India Interview Kickstart Full timeRole Overview: As a QA Assistant Manager, you’ll play a critical role in ensuring the integrity and consistency of our sales operations. You'll be responsible for reviewing sales calls for quality, accuracy, and compliance with our standards. You'll also support our revenue teams by tracking deals, validating pipeline data, and ensuring accurate reporting...
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Assistant Manager Quality
7 days ago
Bengaluru, India Interview Kickstart Full timeRole Overview:As a QA Assistant Manager, you’ll play a critical role in ensuring the integrity and consistency of our sales operations. You'll be responsible for reviewing sales calls for quality, accuracy, and compliance with our standards. You'll also support our revenue teams by tracking deals, validating pipeline data, and ensuring accurate reporting...
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Assistant Manager Quality
7 days ago
Bengaluru, India Interview Kickstart Full timeRole Overview: As a QA Assistant Manager, you’ll play a critical role in ensuring the integrity and consistency of our sales operations. You'll be responsible for reviewing sales calls for quality, accuracy, and compliance with our standards. You'll also support our revenue teams by tracking deals, validating pipeline data, and ensuring accurate reporting...
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Assistant manager quality
5 days ago
Bengaluru, India Interview Kickstart Full timeRole Overview:As a QA Assistant Manager, you’ll play a critical role in ensuring the integrity and consistency of our sales operations. You'll be responsible for reviewing sales calls for quality, accuracy, and compliance with our standards. You'll also support our revenue teams by tracking deals, validating pipeline data, and ensuring accurate reporting...
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Assistant manager quality
4 days ago
Bengaluru, India Interview Kickstart Full timeRole Overview:As a QA Assistant Manager, you’ll play a critical role in ensuring the integrity and consistency of our sales operations. You'll be responsible for reviewing sales calls for quality, accuracy, and compliance with our standards. You'll also support our revenue teams by tracking deals, validating pipeline data, and ensuring accurate reporting...
