Assistant Quality Manager
20 hours ago
Greetings from Infosys BPM Ltd., We are hiring Assistant Quality Manager for a global Service Desk project at Electronic City, Bengaluru, please find the below job description for your reference and apply if interested. Job Role: Assistant Quality Manager Work Location: Electronic City, Bengaluru (work from office) Education Qualification: Full-time graduation / Post graduation Experience required: At least 6 years of experience in Quality and Process Improvement in Service Desk domain Job requirements: - 6+ years of relevant BPM Quality management experience in Customer Service and Service Desk Operations - Proven Service desk (Voice/chat/email) experience in managing overall effectiveness of IT helpdesk through ticket audits and other Quality Interventions. - Added advantage if certified on ITIL methodology - Experience in leveraging various Industry leading ITSM platforms such as Service Now, CISM and proven expertise in replicating key best practices and reporting from these platforms - Experience in leveraging industry leading Quality audit platforms such as Verint, NICE or similar tools to drive enhanced user experience and efficiency of the Quality Team - Experience in managing transition accounts and driving early-stage interventions to ensure Right first-time implementation of quality processes - Diagnosis and implementation of improvement opportunities to solve chronic business challenges focusing on process effectiveness and efficiency. Added advantage if certified as Six Sigma Green/Black Belt - Ability to enhance key Customer and User Experience metrics such as NPS/CSAT by driving focused initiatives by partnering with delivery and client teams - Ability to analyze complex data and share key process and business inferences/insights with the leadership team, including proactive operational risks and challenges. - Experience in modernization and digitization initiatives to enhance adoption of digital tools in the Service Desk space - Collaborate with Work Force Management (WFM) team to drive optimization initiatives including support in effort estimation, planning etc. - Work closely with the Training Team to drive key Knowledge Management initiatives and close loop implementation of training need analysis - Strong communication skills and ability to represent Infosys BPM Quality as part of Senior Leadership reviews and potential client visits Regards, Infosys BPM Talent Acquisition Team
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Assistant Quality Manager
2 weeks ago
Bengaluru, India ********** Full timeJob Description Description The Assistant Quality Manager will support in ensuring that products meet the required quality standards and regulations. This role involves conducting quality audits, collaborating with teams to improve processes, and maintaining quality documentation. Responsibilities - DQMS/MR (Quality Management System): You will be...
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Assistant Manager Quality
1 week ago
Bengaluru, Karnataka, India Insignia Consulting Pvt Ltd Full time ₹ 72,00,000 - ₹ 90,00,000 per yearResponsibilities:Assist in developing, implementing, and maintaining quality management systems (QMS) in line with industry standards (e.g., ISO 9001, GMP, Six Sigma).Supervise and guide the QA/QC team to ensure testing, inspection, and auditing are conducted efficiently and accurately.Conduct root cause analysis and lead corrective and preventive actions...
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Assistant Manager Quality
2 weeks ago
Bengaluru, India Interview Kickstart Full timeRole Overview:As a QA Assistant Manager, you’ll play a critical role in ensuring the integrity and consistency of our sales operations. You'll be responsible for reviewing sales calls for quality, accuracy, and compliance with our standards. You'll also support our revenue teams by tracking deals, validating pipeline data, and ensuring accurate reporting...
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Assistant manager quality
1 week ago
Bengaluru, India Interview Kickstart Full timeRole Overview:As a QA Assistant Manager, you’ll play a critical role in ensuring the integrity and consistency of our sales operations. You'll be responsible for reviewing sales calls for quality, accuracy, and compliance with our standards. You'll also support our revenue teams by tracking deals, validating pipeline data, and ensuring accurate reporting...
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Assistant Manager Quality
4 weeks ago
Bengaluru, India Whatjobs IN C2 Full timeRole Overview: As a QA Assistant Manager, you’ll play a critical role in ensuring the integrity and consistency of our sales operations. You'll be responsible for reviewing sales calls for quality, accuracy, and compliance with our standards. You'll also support our revenue teams by tracking deals, validating pipeline data, and ensuring accurate reporting...
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Assistant manager quality
4 weeks ago
Bengaluru, India Interview Kickstart Full timeRole Overview: As a QA Assistant Manager, you’ll play a critical role in ensuring the integrity and consistency of our sales operations. You'll be responsible for reviewing sales calls for quality, accuracy, and compliance with our standards. You'll also support our revenue teams by tracking deals, validating pipeline data, and ensuring accurate reporting...
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Personal Assistant
2 weeks ago
Bengaluru, India FOR MANAGER Full time**Job Types**: Full-time, Regular / Permanent **Salary**: ₹30,000.00 per month **Benefits**: - Food provided - Health insurance Schedule: - Day shift - Evening shift - Weekend availability Ability to commute/relocate: - Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required) **Education**: - Bachelor's...
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Assistant Manager Quality
15 hours ago
Bengaluru, Karnataka, India Kennametal Full time ₹ 12,00,000 - ₹ 24,00,000 per yearAbout KennametalWith over 80 years as an industrial technology leader, Kennametal Inc. delivers productivity to customers through materials science, tooling and wear-resistant solutions. Customers across aerospace and defense, earthworks, energy, general engineering and transportation turn to Kennametal to help them manufacture with precision and efficiency....
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Assistant Manager Quality
11 hours ago
Bengaluru, Karnataka, India Kennametal, Inc. Full time ₹ 8,00,000 - ₹ 12,00,000 per yearAbout KennametalWith over 80 years as an industrial technology leader, Kennametal Inc. delivers productivity to customers through materials science, tooling and wear-resistant solutions. Customers across aerospace and defense, earthworks, energy, general engineering and transportation turn to Kennametal to help them manufacture with precision and...
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Quality Assistant
2 weeks ago
Bengaluru, India Faurecia Full time**Overall responsibilities and **duties**: The Plant Quality Technician is responsible for analyzing, measuring products, participate in problem solving initiatives. The main missions of the role are: - General measurements (CMM, Laboratory,...) according to define planning and specifications. - Ensures the proper use of SPC in production according to the...
