Health Desk Associate

2 days ago

Yelahanka Bengaluru Karnataka, India Ramanashree California Resort Full time

**Health Desk Associate - JD**

**Department**: Guest Services
**Location**: Yelahanka, Bangalore
**Reports To**: Front Office Manager

**Job Summary**:
**Key Responsibilities**:
**Guest Interaction & Service**:

- Greet all guests warmly at the resorts or health desk and assist with inquiries.
- Explain spa/wellness treatments, yoga sessions, therapies, and health packages offered by the resort.
- Provide recommendations based on guest preferences, needs, and medical considerations (if applicable).
- Ensure guests complete necessary health forms or consent forms before treatment.

**Scheduling & Coordination**:

- Manage appointment scheduling for spa treatments, consultations, fitness sessions, etc.
- Coordinate with therapists, nutritionists, fitness trainers, and wellness experts to ensure timely service.
- Handle rescheduling, cancellations, and waitlist management efficiently.

**Administrative Duties**:

- Maintain and update guest records in the spa/wellness software.
- Generate bills, process payments, and coordinate with the accounts/front office for financial transactions.
- Keep records of product usage, inventory, and treatment feedback.

**Facility Maintenance & Cleanliness**:

- Ensure the wellness desk and waiting areas are clean, organized, and stocked with brochures, water, etc.
- Inform housekeeping or maintenance for any facility issues promptly.

**Sales & Promotion**:

- Upsell wellness packages, spa memberships, and resort health programs to guests.
- Promote seasonal offers or new treatments via direct guest interaction or display boards.
- Provide information on healthy lifestyle tips and the resort's overall wellness philosophy.

**Qualifications & Skills**:

- Diploma or Degree in Hospitality, Health Sciences, Spa Management, or similar field.
- Minimum 1-3 years of experience in a wellness, spa, or guest services role.
- Excellent communication, interpersonal, and customer service skills.
- Basic knowledge of spa treatments, therapies, or wellness practices preferred.
- Proficiency in MS Office; knowledge of wellness/spa scheduling software is a plus.
- Well-groomed, health-conscious, and service-oriented personality.

**Desirable Traits**:

- Friendly, empathetic, and patient approach with guests.
- Ability to work flexible hours, including weekends and holidays.
- Passionate about wellness, fitness, or alternative therapies.

**Job Types**: Full-time, Permanent

Pay: From ₹15,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Night shift
- Rotational shift

Supplemental Pay:

- Yearly bonus

Ability to commute/relocate:

- Yelahanka, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Health information management: 2 years (preferred)

Willingness to travel:

- 100% (preferred)

Work Location: In person

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