Customer Support Associate

3 days ago

Mumbai Maharashtra, India Nivoda Full time

**Designation: Customer Support Associate**
- **Location: BKC, Mumbai (Hybrid)**

**About Nivoda**

Nivoda is an extremely fast-growing B2B marketplace changing how the global jewelry industry operates. We connect buyers and sellers of jewelry on our online platform and facilitate the most transparent, efficient and cost-effective way to sell and buy jewelry.

Nivoda has a rapidly growing workforce expanding into new countries with a dynamic, supportive and collaborative culture.

**What you'll do**:

- Take care of all Global Suppliers who are already listing their stock on Nivoda
- Supporting suppliers by providing quick, honest advice and confident and clear responses
- Supporting global operations team by getting quick answers from the suppliers by following up with them
- Confidently answer any questions asked about Nivoda, and its offering, and who best to redirect an enquiry to
- Continuously contribute ideas on how Nivoda’s service, process and systems can be improved
- Welcome new enquiries to Nivoda, inform them of our processes, policies, brand, background.
- Develop an in-depth knowledge of our products & the brand and convey this with pride & enthusiasm to customers
- Build a strong internal network in order to efficiently communicate and coordinate with other functions, such as Fulfillment, Sales, Operations, Tech, Finance and Product
- Keep Suppliers well informed of changes to their orders, deliveries, returns
- Completing tasks at a quick pace with effective management
- Record issues and work with other teams to improve customer experience

**What you'll need**:

- Mumbai based, excellent communication skills in English and Gujarati.
- Excellent & courteous written and verbal communication
- Experience in a customer service and facing role and willingness to learn
- Knowledge of diamonds preferable but not required
- Responsible and reliable
- Excellent people skills and compassion
- A team player and can collaborate with wider teams
- Passionate about great customer service
- Ability to manage time effectively.
- Comfortable to work in rotational shifts.

**What you'll get**:

- Ability to join an exciting and truly global team.
- A vital role and pivotal to the organisation's success.
- A dynamic work environment in a fast-paced and growing company.
- Ability to join and contribute to a company during an exciting exponential growth and expansion phase.
- As a part of our commitment to employee well-being, we provide healthcare benefits for you and your family and unlimited holiday allowance.
- Statutory benefits like PF & Gratuity etc.

  • Customer Support Associate

    3 days ago

    Mumbai, Maharashtra, India Pilgrim Full time

    The Customer Support Associate is responsible for providing exceptional customer service by addressing customer inquiries, resolving issues and ensuring customer satisfaction. This role involves effective communication, problem-solving, and maintaining a positive customer experience. The Customer Support Associate works closely with the customer support team...

  • Customer Support Associate

    6 days ago

    Andheri, Mumbai, Maharashtra, India Pilgrim Full time

    The Customer Support Associate is responsible for providing exceptional customer service by addressing customer inquiries, resolving issues and ensuring customer satisfaction. This role involves effective communication, problem-solving, and maintaining a positive customer experience. The Customer Support Associate works closely with the customer support team...

  • Customer Support Associate

    6 days ago

    Mumbai, Maharashtra, India Zama Organics Full time

    **Customer Service Associate Job Description** We are looking for an outgoing customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. **Customer Service Associate Responsibilities**: - Attending training sessions to grow knowledge of products and to develop customer service skills. -...

  • Customer Support Associate

    21 hours ago

    Mumbai, Maharashtra, India GoodSpace Full time

    **Company**:Multiplier Brand Solution PVT LTD **Compensation**:1.2-3 LPA **Location**:Mumbai, Maharashtra, India **Work Experience**:0-1 yrs - **JOB DESCRIPTION-**_ **Requirements**: - Bachelor’s degree in any discipline. - Strong communication skills in English, both written and spoken. - Excellent customer handling skills and attention to detail. -...

  • Customer Support Executive

    1 week ago

    Chandivali, Mumbai, Maharashtra, India MoSahay Associate Full time

    Mahindra Holidays (MH) Voice ProcessChandivali, MumbaiAny Graduate 10+2+3 6 to 12 months Experience - in Customer service - 3LPA20-25daysVoice & Written versant,23,000 to 27,000rs3LPA to 3.5LPAExcellent English Communication (Versant 5 Level)24*7 Shift (Male) 7am to 10pm (females)6days Working & 1 rotational week-offWing 1 & 2, IT 4th Floor, TechM, near...

  • Customer Support Associate

    21 hours ago

    Mumbai, Maharashtra, India Ghost Research Solutions Full time

    **Job Title: Customer Support Associate** - **Location: Andheri west, Mumbai**_ - **Experience: 1 year and above**_ **Perks**: - Great incentive structure - Positive work environment - PF and ESI - 1st and 3rd sat off **Requirements**: - Experience in calling profile for 1 year at least - Good english speaking skill is mandatory - Basic computer...

  • Customer Support Associate

    1 week ago

    Navi Mumbai, Maharashtra, India Eastside Perfumes Full time

    Job Title: Customer Support Associate (CSA) Company: Eastside Perfumes Location: Plot No RTC-71, R, Near Printing Press, Rabale MIDC Rd, T.T.C. Industrial Area, Navi Mumbai, Maharashtra 400701 Job Summary: Eastside Perfumes is seeking a motivated and customer-centric individual to join our team as a Customer Support Associate. In this role, you will be...

  • Customer Support Associate

    2 weeks ago

    Mumbai, Maharashtra, India Zama Organics Full time

    **Company Overview**: **Zama Organics** is a leading provider of high-quality food products committed to delivering exceptional customer service and satisfaction. As a Customer Support Associate in the food industry, you will be responsible for ensuring that our customers receive top-notch support and assistance with their inquiries and concerns. Your main...

  • Customer Support Associate

    20 hours ago

    Churchgate, Mumbai, Maharashtra, India Outleap Geebee Education Full time

    **Job Description - Customer Support Associate** - Coordinating and follow-ups with Overseas Universities to generate student offer letters. - Follow up on pending documents, extensions, deferrals or any other requirements with the Universities. - Coordinating with Branches/ Associates for pending documents, payments or any other requirement. - Building a...

  • Customer Support Associate

    3 days ago

    Marol, Mumbai, Maharashtra, India Pilgrim Full time

    **Customer Support Associate** Andheri, Mumbai | Full-Time | 6+ months of experience preferred **About the Role** Do you enjoy helping others and finding solutions that make their day better? We’re on the lookout for a warm, proactive, and customer-obsessed individual to join our Customer Delight team! As a Customer Support Associate, you’ll represent...