Customer Support Associate

2 days ago

Churchgate Mumbai Maharashtra, India Outleap Geebee Education Full time

**Job Description - Customer Support Associate**
- Coordinating and follow-ups with Overseas Universities to generate student offer letters.
- Follow up on pending documents, extensions, deferrals or any other requirements with the Universities.
- Coordinating with Branches/ Associates for pending documents, payments or any other requirement.
- Building a rapport and maintaining good relationships with Overseas Universities.
- Active participation and contribution during education fairs, university visits and in-house seminars/ webinars organized by the company.
- **Bachelors Degree** - Mandatory
- Excellent **verbal and written communication** skills.
- **1 year **of Customer Support/ Client Servicing experience
- Should be able to work in fast pace setup and department targets

**Timings**:10.00 am to 6.30 pm (Monday to Friday on working Saturdays)

**Work Days**: Alternate 5 and 6 days working with a fixed Sunday. 2 Saturdays work off.

**Job Location**: Churchgate, Mumbai

**Timings**:10.00 am to 6.30 pm (Monday to Friday, and working Saturdays)

**Work Days**: Alternate 5 and 6 days working with a fixed Sunday.

**Reporting to**:Head of Customer Support

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹15,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Churchgate, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Willingness to travel:

- 75% (preferred)

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