Customer Relationship Executive

5 days ago


Chandigarh Chandigarh, India Joshi Mercedes Benz Full time

**Job Details**:
Experience Required: Automobile experience at least 2 years
Location: Joshi Mercedes-Benz, Plot No. 84-85, Industrial area phase-2, Chandigarh

**Job Role**:
**Maintain Customers Data Base.**

**Scheduling an Appointment**
- Plan service booking slots as per the service capacity input given by Job Controller.
- Accept service booking from various sources like in-bound calls, out-bound calls and website
- Capture customers’ requirements and confirm appointment one day prior to appointment date.
- Inform service booking to front office, workshop and spare parts for preparing service reception.
- Keep close follow up of appointments for turn-up and in case of non-turn up, follow up with customers for subsequent rescheduling.
- Follow up call to be made after 7 days of customer visit.
- Communicate the customer complaint details to respective department and follow up for resolution.

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Internet reimbursement
- Leave encashment
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- CRE: 3 years (preferred)
- automobile: 3 years (required)

**Language**:

- English (preferred)

**Location**:

- Chandigarh, Chandigarh (preferred)

Work Location: In person



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