Customer Relationship Executive

18 hours ago

Chandigarh Chandigarh, India Rangaai by ritu Full time

**About Rangaai**

Rangaai is a sustainable women's clothing brand that believes in the power of self-discovery. We design premium, natural clothing that not only looks good but also feels good. Our garments are crafted to inspire confidence and empower women to embrace their individuality.

We understand that life's journey is filled with uncertainties, and sometimes, finding one's true purpose can be challenging. Rangaai is here to support the women on this journey. Our clothing is more than just fabric; it's a symbol of empowerment, a reminder that you can achieve anything you set your mind to.

Join us in celebrating the beauty of womanhood and the power of self-expression.

**We're on the hunt for a Customer Relationship Executive**

Your mission, should you choose to accept it, is to ensure our **customers’ experience** with Rangaai is consistently **delightful, smooth, and exceptional.**

While the order fulfilment team is focusing the flow of the order you’ll serve as the primary point of contact for customers throughout the order lifecycle. You will be involved in engaging with customers through various channels, efficiently processing orders, addressing inquiries and concerns making sure make sure their **experience is top-notch**.

You’ll also build a positive and long-lasting relationships with customers.

**Must-have attributes**:

- Great communication skills (both verbal and written English)
- Street-smart and resourceful—knows how to navigate any situation
- Reliable with a can-do attitude—getting things done is your superpower
- Empathy for days—you genuinely enjoy helping people
- Confidence and professionalism—you handle tough situations with grace
- Previous experience in any client-facing role
- Experience in managing tricky moments with ease and tact

**Our workplace & culture**
- At Rangaai, we foster a democratic culture where everyone feels comfortable expressing their thoughts. We value mutual respect, ensuring that each voice is heard and that everyone feels empowered. Our goal is to always strive for excellence in all that we do.
- Our workspace is incredibly creative, nestled in the midst of nature's embrace. The ambiance is set with soothing tunes like old Hindi music, ghazals, or the serene melodies of Hariprasad Chaurasia's flute, creating an inspiring atmosphere for all.
- Our studio is based in Chandigarh near IT park.

**Compensation for the role**
- Your compensation will be based on what you bring to the table
- We’re aiming to hire someone within our budget of INR 20k to 30k per month. If your expectations are outside this range, this might not be the best fit right now.
- Also, this is a full-time position—if you're looking for part-time or freelance work, this might not be the right role for you.

Pay: ₹20,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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