Customer Relationship Executive

19 hours ago

Chandigarh, Chandigarh, India Professionhike Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Details:-

Customer Relationship Executive will be primarily responsible for handling customer queries in a professional and timely manner. You should be able to oversee your team members and provide support as and when required. Also, you should be able to conduct follow-up calls. You should have excellent communication skills and the ability to offer an enhanced customer experience.

Job responsibilities:-

  1. Build and maintain strong client relationships.
  2. Communicate regularly with clients to understand their needs.
  3. Address client inquiries and concerns promptly and professionally.
  4. Resolve client complaints to ensure satisfaction and retention.
  5. Respond to client queries via phone or email.
  6. Coordinate with internal teams for timely client responses.
  7. Maintain detailed records of client interactions and transactions.  Prepare client satisfaction and issue resolution reports.
  8. Collaborate with sales and marketing to enhance client experience.
  9. Identify process improvement opportunities and propose solutions.
Required Skills:
  1. 0-1 years of work experience in the same field. (Edtech Experience)
  2. Fresher's can be considered.
  3. Must have good communication skills(written as well as oral)
  4. Strong problem-solving abilities and attention to detail.
  5. Ability to multitask and manage time effectively.
Perks & Benefits:
  • Open Work environment
  • Supportive superiors
  • Earn huge incentive
  • Career development and opportunities
  • Weekly contests.
  • Monthly contests.

Employment Type
- Full time Package - Upto 2.5LPA +1.56LPA variable

Industry
- Education Management

Location
- Chandigarh

Website
-

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