Customer Relationship Officer-Chandigarh
1 week ago
Key Result Areas (Key Performance Indicators):
- Sales Target Achievement
- Business Development
- Channel and Influencer Engagement
- Customer Service
- Network Management
- Commercial Transactions
About the Role:
- Responsible for achievement of agreed sales target/ objectives for the defined location
- In charge of all local marketing activities for the location
- Responsible for all commercial transactions with the channel partners
- Responsible for achieving all network related targets as assigned for the location (network
expansion, product placement etc)
- Responsible for business development, influencer and channel engagement and professional
pricing co ordination
- Ensure that distributors/ contractors provide an appropriate service as per service level agreement
- Network Management (Product Placement, range selling, etc)
- Provide information on competitors activities (promotions, price changes, new products, new
dealer/ store opening, new initiatives, market issues etc)
- Ensure contractors/ dealers buy range of products as defined month on month and maintain
product range index
- Sales Promotion Activities Execution and Customer Service:
- Deliver high standards of customer service through regular visits, compliant resolution and
commercial reconciliations
- Customer Relationship Management
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