Customer Relationship Officer-Chandigarh

1 week ago


Chandigarh, Chandigarh, India JSW PAINTS Full time

Key Result Areas (Key Performance Indicators):

  • Sales Target Achievement
  • Business Development
  • Channel and Influencer Engagement
  • Customer Service
  • Network Management
  • Commercial Transactions

About the Role:

  • Responsible for achievement of agreed sales target/ objectives for the defined location
  • In charge of all local marketing activities for the location
  • Responsible for all commercial transactions with the channel partners
  • Responsible for achieving all network related targets as assigned for the location (network

expansion, product placement etc)

  • Responsible for business development, influencer and channel engagement and professional

pricing co ordination

  • Ensure that distributors/ contractors provide an appropriate service as per service level agreement
  • Network Management (Product Placement, range selling, etc)
  • Provide information on competitors activities (promotions, price changes, new products, new

dealer/ store opening, new initiatives, market issues etc)

  • Ensure contractors/ dealers buy range of products as defined month on month and maintain

product range index

  • Sales Promotion Activities Execution and Customer Service:
  • Deliver high standards of customer service through regular visits, compliant resolution and

commercial reconciliations

  • Customer Relationship Management


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