Customer Relationship Executive

17 hours ago

Chandigarh, India Ethos Watches Full time

**Key Responsibilities**:
**Client Engagement**: Greet and welcome customers to the boutique, creating a warm and inviting atmosphere. Listen to their needs, preferences, and desires to offer personalized assistance.

**Product Knowledge**: Develop in-depth knowledge of our watch collections, including their history, craftsmanship, and unique features. Stay updated on the latest trends and innovations in the luxury watch industry.

**Sales and Consultation**: Guide clients through the selection process, providing expert advice and recommendations based on their preferences. Assist clients in making informed decisions, ensuring they find the perfect timepiece.

**Customer Relationship Management**: Maintain a database of client information and preferences to foster long-term relationships. Follow up with clients and provide after-sales support, including servicing and maintenance advice.

**Visual Merchandising**: Assist in maintaining an aesthetically pleasing boutique environment by ensuring watches are displayed attractively and in an organized manner.

**Inventory Management**: Monitor stock levels, assist with inventory counts, and communicate product availability to clients.

**Sales Targets**: Achieve and exceed monthly sales targets while maintaining a high level of customer satisfaction.

**Compliance**: Adhere to company policies and procedures, including ethical sales practices and compliance with all industry regulations.

**Qualifications**:
Bachelor's degree in Business, Fashion, or a related field is preferred.

2 - 7 years of experience in **luxury retail sales**, preferably in **high-end fashion or luxury watches**.

Proven track record of meeting or exceeding sales targets.

Excellent communication and interpersonal skills.

Passion for luxury fashion and watches.

Strong customer service orientation.

Ability to work in a fast-paced, dynamic environment.

Attention to detail and a keen eye for aesthetics.

Proficiency in using Point of Sale (POS) systems.

Flexibility to work weekends and holidays as required.

**Benefits**:
Competitive salary and commission structure.

Employee discounts on luxury watches.

Opportunities for professional growth and development.

Health and wellness benefits.

A supportive and collaborative team environment.

Training and ongoing education in luxury watch products.

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