Customer Relationship Manager

20 hours ago

Chandigarh, India G-LEHUR Full time

Job Overview:

The Customer Relationship Manager (CRM) is responsible for fostering long-term relationships with customers to enhance their overall experience and ensure high levels of satisfaction. This role involves managing customer interactions, addressing their needs, resolving issues, and developing strategies to improve customer retention. The CRM will collaborate closely with sales, marketing, and customer support teams to deliver personalized service and drive customer loyalty.

Key Responsibilities:

  • Customer Relationship Management:
  • Build and maintain strong, long-term relationships with existing and potential customers by understanding their needs, addressing concerns, and ensuring satisfaction.
  • Customer Retention Strategies:

Develop and implement customer retention programs, including loyalty initiatives, feedback surveys, and engagement campaigns, to improve customer lifetime value.

Location: Chandigarh

Working Hours: 9:30 AM to 7:00 PM

Weekly Off: Rotational

Preferred Candidate: Female candidates preferred

Job Type: Full-time

Pay: ₹25, ₹38,000.00 per month

Language:

  • English (Preferred)

Work Location: In person

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