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Customer Relationship Executive
2 weeks ago
We are looking for an experienced customer relationship Executive for service department to be responsible for engaging with key customers by building and preserving trusting relationships.
**Roles & Responsibility**:
**After Sales (service)**
- To be responsible for making outbound calls on a daily basis using data provided.
- To work closely with the Sales Manager and Sales team to ensure leads are generated within various business sectors.
- Handling Customers & their complaints
- Feedback callings
- Handling Appointments
- Managing and scheduling appointments for procedures
- To convert the calls to new business leads.
- To achieve agreed personal and departmental targets captured from calling data provided.
- To inform potential client’s on the company’s products and services.
- To gather relevant School and Corporate information.
- To use company databases to gain potential leads.
- To be proactive in identifying opportunities for new business.
- To input and maintain guest information onto the company database.
- To ensure guest satisfaction at all times.
- Handle telephone queries.
- To build relationships with colleagues and clients.
- To deal with clients in a professional manner at all times aligned to our brand values.
- To ensure service is prompt, polite and professional standards are kept.
**To assist with other departments as required.**
**People / Team**
- To foster good relationships with all internal departments and cross-functional teams.
- To proactively support their managers by suggesting new ideas and questioning thinking where appropriate.
- To refer to senior team members for advice and support.
- To attend all staff meetings and training sessions as and when required.
- To maintain a Guest-orientated approach and demonstrate a professional approach to work and team mates at all times.
- In addition to the above main responsibilities, the Lead Generator will be required to undertake any other task, deemed to be appropriate to the job role.
**The Lead Generator is expected to have the following specialist skills, knowledge and experience:
- **
- Previous B2B or B2C sales experience: - 5- 10yrs. Preferable from Automobile industry.
- Excellent communication skills and an excellent telephone manner.
- Ability to work independently and under pressure.
- Good verbal and written skills.
- A positive approach to objection handling is essential.
- Good organizational skills and attention to detail.
- You must be financially motivated, energetic and reliable with a hunger to succeed.
- We are looking for someone upbeat and organized.
- An interest in the Snows ports and the Leisure industry, and a genuine passion for our products will be invaluable.
- Tenacity for high standard of guest service - wanting to meet and serve guests - a complete understanding of guests needs in line with the brand offering and product delivery.
- A good knowledge and understanding of the technical aspects of the following:
- Microsoft Office and associated systems, including CRM.
- Social Networking (LinkedIn).
- Demonstration of the energy, ability and commitment demanded by this role.
- Root cause analysis with counter measures.
- VOC Portal / CRM Portal ( Complaint Handling )
- NSC Complaint handling
- PSF ( Post Service Follow - up) Calls
- Attending the customers at the time of delivery
- Making new thank you cards format and implementing the same
**Qualification**:
MBA (Marketing/ Operations), BBA or Bachelor’s degree in any field, B.tech.(mech/auto).
**Perks & Benefits**:
- High Appreciation.
- Increment based completely on performance.
- Any beneficial schemes offered by the organization.
- Benefits of working under industry experts.
**Job Types**: Full-time, Permanent
Pay: ₹15,000.00 - ₹20,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Commission pay
- Performance bonus
- Yearly bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 2 years (preferred)
- Customer service: 2 years (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
