Customer Relationship Executive

16 hours ago

Chandigarh Chandigarh, India Profession Hike Full time

Customer support executive will be primarily responsible for handling

customer queries in a professional and timely manner. You should be able to

oversee your team members and provide support as and when required. Also,

you should be able to conduct follow-up calls. You should have excellent

communication skills and the ability to offer an enhanced customer

experience.

**JOB RESPONSIBILITIES**
- You would be in the front lines of problem solving for the product after the sales team.
- Should be able to handle 40-60 calls per day.
- Resolving customer complaints brought to your attention.
- Should be able to create customer satisfaction by solving their queries and handling their complaints.
- Provide complete and accurate information by using the right way and right methods.
- Should be able to work with sales team also, to stay updated about the product or any required changes.
- Conduct follow ups to ensure complete resolution of issues.
- Should to be able to build a trustworthy and positive relationship with
- customers.

**REQUIRED SKILLS**
- 0-1 years of work experience in the same field. (Edtech Experience)
- Fresher’s can be considered.
- Must have good communication skills(written as well as oral )

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Internet reimbursement
- Leave encashment

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Ability to commute/relocate:

- Chandigarh, Chandigarh: Reliably commute or planning to relocate before starting work (required)

**Language**:

- English (required)

Work Location: In person

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