Customer Service Assistant

**About us** - BabyAmore is an ecommerce platform selling eco friendly, organic and premium baby products. We curate products from different countries and have 100+ brands on the platform.

**Our Culture**:

- We are committed to creating a professional and supportive environment for all of our employees, with a strong emphasis on maintaining a healthy work-life balance. As a statup, it is excellent place to advance professionally and learn new skills. As our workplace includes individuals from a wide range of cultures, they inspire creativity and drive innovation. In addition, our organization promotes a healthy gender balance.

**Why you should join us**:

- Working at BabyAmore is a rewarding experience Great people, a work environment that encourages creativity, and the opportunity to take on roles that go beyond a job description are just a few of the reasons why you should work with us. If you want to be challenged, grow, develop, and truly be a part of an incredible journey, come meet us.

**Purpose**: To build, retain trusting relationships with customers and address customer queries.

**Roles and Responsibilities**: Customer Relationship Management

1. Understanding customer needs and developing plans to address them

2. Resolving customer complaints, delivery issues quickly and effectively

3. Retaining customers and asking for referral from repeat customers

4. Interacting with customers through Social Media and addressing their queries

5. Managing the reward points of customers

6. Upsell and cross sell through customer service interactions

7. Analyze and share customer interaction insights to management

**Events & Engagements**:
1. Communicating offers and deals to customers and drive sales

2. Initiate innovative activities for customers in social media and engaging them

3. Coordinating for outbound promotional events organized

**Data Management & Reports**:
1. Adding new customers in the Baby Amore WhatsApp Group

2. Sending MIS Reports to Management periodically

3. Maintaining customer database up to date

Other Responsibilities:
1. Following up payment with the customer

2. Supporting Social Media Team & E Commerce Operations Team as and when required

3. Any other responsibilities assigned by the Management**About us** - BabyAmore is an ecommerce platform selling eco friendly, organic and premium baby products. We curate products from different countries and have 100+ brands on the platform.

**Our Culture**:

- We are committed to creating a professional and supportive environment for all of our employees, with a strong emphasis on maintaining a healthy work-life balance. As a statup, it is excellent place to advance professionally and learn new skills. As our workplace includes individuals from a wide range of cultures, they inspire creativity and drive innovation. In addition, our organization promotes a healthy gender balance.

**Why you should join us**:

- Working at BabyAmore is a rewarding experience Great people, a work environment that encourages creativity, and the opportunity to take on roles that go beyond a job description are just a few of the reasons why you should work with us. If you want to be challenged, grow, develop, and truly be a part of an incredible journey, come meet us.

**Purpose**: To build, retain trusting relationships with customers and address customer queries.

**Roles and Responsibilities**: Customer Relationship Management

1. Understanding customer needs and developing plans to address them

2. Resolving customer complaints, delivery issues quickly and effectively

3. Retaining customers and asking for referral from repeat customers

4. Interacting with customers through Social Media and addressing their queries

5. Managing the reward points of customers

6. Upsell and cross sell through customer service interactions

7. Analyze and share customer interaction insights to management

Events & Engagements:
1. Communicating offers and deals to customers and drive sales

2. Initiate innovative activities for customers in social media and engaging them

3. Coordinating for outbound promotional events organized

Data Management & Reports:
1. Adding new customers in the Baby Amore WhatsApp Group

2. Sending MIS Reports to Management periodically

3. Maintaining customer database up to date

Other Responsibilities:
1. Following up payment with the customer

2. Supporting Social Media Team & E Commerce Operations Team as and when required

3. Any other responsibilities assigned by the Management

**Salary**: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement

**Experience**:

- total work: 2 years (preferred)