Customer Service Assistant

7 days ago

Chennai, India HVAC WEATHER STATION Full time

Negotiate with the clients for the rate contract, other quotations
- Maintain AMC Enquiry records follow-up till the order is executed
- Follow-up with customers to convert proposals into confirm orders and receiving PO from the customers
- Coordinate provide input to HO AMC team for Invoice
- Closing of all AMC order by internal co-ordination /follow up with local /RO/HO team
- Coordinate with HO AMC team for Agreements, SLA documents, other documents.
- Coordinate with service coordinators for AMC documents (proposals / invoices / contracts)submission / payment collectionsS
- To work with AMC functional channel Head and channel partner and enquire who has bought UPS from them and to propose and convert them for AMC contract
- Preparation Submission of Documents for Payment collection
- Ensure collection of all AMC payments on time against the AMC Contracts as per the PO terms and provide the timely inputs to local/Regional AMC Credit Control team for accounting payment reconciliation
- Record AMC sales information and maintain customers records.
- Provide the highest level of customer support with every client interaction.
- Develop and maintain a positive client relationship by providing routine follow-ups.
- Visit at least 5 clients/day to push for signing/collection of AMC contracts

**Salary**: ₹8,102.73 - ₹35,326.08 per month

**Benefits**:

- Health insurance

Schedule:

- Morning shift
- Rotational shift

Supplemental pay types:

- Commission pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

**Speak with the employer**
+91 9888222141

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