Customer Service Specialist
4 weeks ago
Responsibilities:- Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, offering assistance & provide a comprehensive resolution to the complaints/queries- Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.- Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.- Maintain a high level of professionalism and customer service etiquette in all interactions.- Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.- Meet or exceed performance targets, including response time, customer satisfaction scores, GOS, AHT, Online rate, Availability, Quality, regulations and chat volume goals.- Should have worked in high pressure environment dealing with irate customers & should be able to deescalate, handle the situation & provide resolution to the customer with best CX scores- Should posses basic banking knowledge on credit cards & retail
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Customer Service Specialist
7 days ago
Chennai, Tamil Nadu, India Medtronic Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAt Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.A Day in the LifeResponsibilities may include the following and other duties may be assigned.Represents company to...
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Sales And Service Specialist
4 days ago
Chennai, Tamil Nadu, India RiM LaS Private Limited Full time ₹ 1,04,000 - ₹ 1,30,878 per yearCompany DescriptionRiM LaS Private Limited is a young organization leading the way in introducing advanced technological products and new innovations. The company collaborates with global business establishments to bring innovative products to the Indian market, thereby driving the forefront of India's industrial development. RiM LaS is committed to...
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Customer Service Officer
4 days ago
Chennai, India Galaxy credit service Full timeKey responsibilities: - Monitoring each trip to make sure it is arriving on time and if there is delay send notifications - Working on making sure all trips are having the tracking link updated and sending notifications to customers for tracking the bus - Handling sending notifications to customers - Help with generating tracking links - Working on...
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Services Specialist
2 days ago
Chennai, Tamil Nadu, India GE VERNOVA Full time ₹ 1,04,000 - ₹ 1,30,878 per year**Job Description Summary****Based at GE Power Conversion Chennai site the Services Specialist role is an exciting opportunity for an action-oriented individual with deep technical foundation of Power Conversion equipment. You will be able to leverage your technical knowledge to directly support customer through commissioning, maintaining, servicing of Power...
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Customer service specialist
4 weeks ago
Chennai, India Citi Full timeResponsibilities: Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, offering assistance & provide a comprehensive resolution to the complaints/queriesAssist customers in navigating our products or services, addressing their questions, concerns, and technical issues.Troubleshoot and resolve...
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Customer Service Specialist
4 weeks ago
Chennai, Tamil Nadu, India Medtronic Full timeAt Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all You ll lead with purpose breaking down barriers to innovation in a more connected compassionate world A Day in the Life Responsibilities may include the following and other duties may be assigned Represents company...
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Customer Service Specialist
4 weeks ago
Chennai, India Citi Full timeResponsibilities:Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, offering assistance & provide a comprehensive resolution to the complaints/queriesAssist customers in navigating our products or services, addressing their questions, concerns, and technical issues.Troubleshoot and resolve...
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Customer Service Specialist
2 weeks ago
Chennai, Tamil Nadu, India Citi Full time ₹ 2,00,000 - ₹ 6,00,000 per yearResponsibilities:Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, offering assistance & provide a comprehensive resolution to the complaints/queriesAssist customers in navigating our products or services, addressing their questions, concerns, and technical issues.Troubleshoot and resolve...
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Customer Service Specialist
4 weeks ago
Chennai, India Citi Full timeResponsibilities: Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, offering assistance & provide a comprehensive resolution to the complaints/queries Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues. Troubleshoot and resolve...
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Customer Service
2 days ago
Chennai, Tamil Nadu, India NatWest Group Full time ₹ 15,00,000 - ₹ 25,00,000 per yearCustomer Service & Operations Delivery Analyst We're offering this role at associate vice president level Join us as a Customer Service & Operations Delivery AnalystTake on a new role, where you'll make sure that project deliverables remain on track and that operations are effectively engaged during change mobilisation We'll look to you to analyse,...