Customer Service Specialist

At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all You ll lead with purpose breaking down barriers to innovation in a more connected compassionate world A Day in the Life Responsibilities may include the following and other duties may be assigned Represents company to external and internal customers answers product-related questions traces lost shipments interprets and clarifies customer orders for the shipping department takes orders or registrations and when necessary may connect customers to appropriate support or field staff May manage web-based ordering or registrations confers with management regarding customer credits returns goods for credit identifies quality assurance complaints and writes price differentials on mail orders May approve allocation of stock in short supply special price quotations and bids pricing allowances deductions and adjustments May manage inventories at customer facilities using EDI electronic data interchange forecasting replenishment and inventory systems focusing on stock and allocation issues to maximize service levels Abilities and Skills Customer Service Customer Relationship Management Quality Assurance Process Improvement Business Operations Inventory Efficiency Project Management Data Analytics Problem Solving SPECIALIST CAREER STREAM Typically an individual contributor with responsibility in a professional discipline or specialty Delivers and or manages projects assigned and works with other stakeholders to achieve desired results May act as a mentor to colleagues or may direct the work of other lower level professionals The majority of time is spent delivering and overseeing the projects - from design to implementation - while and adhering to policies using specialized knowledge and skills normally acquired through advanced education DIFFERENTIATING FACTORS Autonomy Established and productive individual contributor Works independently with general supervision on larger moderately complex projects assignments Organizational Impact Sets objectives for own job area to meet the objectives of projects and assignments Contributes to the completion of project milestones May have some involvement in cross functional assignments Innovation and Complexity Problems and issues faced are general and may require understanding of broader set of issues or other job areas but typically are not complex Makes adjustments or recommends enhancements in systems and processes to solve problems or improve effectiveness of job area Communication and Influence Communicates primarily and frequently with internal contacts External interactions are less complex or problem solving in nature Contacts others to share information status needs and issues in order to inform gain input and support decision-making Leadership and Talent Management May provide guidance and assistance to entry level professionals and or employee in Support Career Stream Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position Benefits Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values We recognize their contributions They share in the success they help to create We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions Our Mission to alleviate pain restore health and extend life unites a global team of 95 000 passionate people We are engineers at heart putting ambitious ideas to work to generate real solutions for real people From the R D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves We have the talent diverse perspectives and guts to engineer the extraordinary Learn more about our business mission and our commitment to diversity