
Customer Success Specialist
1 day ago
Job Title: Customer Success Specialist
Location: Chennai, India
Company Overview:
Klenty is a leading Sales Engagement Platform that helps sales teams streamline their processes and drive more pipeline. Our platform provides multi-channel sequencing, account-based playbooks, and smart automation to enable sales teams to close deals more efficiently and effectively.
Position Overview:
We are seeking a full-time Customer Success Specialist to join our team. This on-site role involves providing top-notch customer support by resolving technical issues and helping customers optimize their use of our platform. If you are a proactive, customer-focused professional with strong problem-solving skills, we’d love to hear from you
Key Responsibilities:
- Be the trusted point of contact for customers, guiding them through onboarding, adoption, and ongoing success with Klenty.
- Understand clients’ business needs and translate them into solutions within our platform.
- Drive product adoption by conducting training sessions and creating best practices.
- Analyze customer usage patterns and proactively identify opportunities to improve engagement.
- Collaborate closely with Sales, Product, and Support teams to deliver a seamless customer journey.
- Address customer issues with empathy and ownership, ensuring quick resolution and satisfaction.
- Advocate for customers internally by providing insights and feedback to enhance Klenty’s product and services.
Qualifications:
- 2–3 years of experience in Customer Success, Account Management, or a client-facing SaaS role.
- Strong communication and relationship-building skills.
- Ability to understand and explain SaaS/CRM/workflow automation concepts to different types of users.
- A proactive mindset with problem-solving abilities and attention to detail.
- Comfortable managing multiple accounts and priorities simultaneously.
- Prior experience working in a SaaS startup environment is a plus.
Additional Requirements:
- Ability to work on-site in Chennai.
- Flexibility to work rotational shifts as required, primarily covering US business hours.
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