Customer Success Specialist

3 weeks ago

Chennai Tamil Nadu India, Tamil Nadu Klenty Full time

Job Title: Customer Success Specialist


Location: Chennai, India


Company Overview:

Klenty is a leading Sales Engagement Platform that helps sales teams streamline their processes and drive more pipeline. Our platform provides multi-channel sequencing, account-based playbooks, and smart automation to enable sales teams to close deals more efficiently and effectively.


Position Overview:

We are seeking a full-time Customer Success Specialist to join our team. This on-site role involves providing top-notch customer support by resolving technical issues and helping customers optimize their use of our platform. If you are a proactive, customer-focused professional with strong problem-solving skills, we’d love to hear from you


Key Responsibilities:

  • Be the trusted point of contact for customers, guiding them through onboarding, adoption, and ongoing success with Klenty.
  • Understand clients’ business needs and translate them into solutions within our platform.
  • Drive product adoption by conducting training sessions and creating best practices.
  • Analyze customer usage patterns and proactively identify opportunities to improve engagement.
  • Collaborate closely with Sales, Product, and Support teams to deliver a seamless customer journey.
  • Address customer issues with empathy and ownership, ensuring quick resolution and satisfaction.
  • Advocate for customers internally by providing insights and feedback to enhance Klenty’s product and services.


Qualifications:

  • 2–3 years of experience in Customer Success, Account Management, or a client-facing SaaS role.
  • Strong communication and relationship-building skills.
  • Ability to understand and explain SaaS/CRM/workflow automation concepts to different types of users.
  • A proactive mindset with problem-solving abilities and attention to detail.
  • Comfortable managing multiple accounts and priorities simultaneously.
  • Prior experience working in a SaaS startup environment is a plus.


Additional Requirements:

  • Ability to work on-site in Chennai.
  • Flexibility to work rotational shifts as required, primarily covering US business hours.

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