Customer Success Specialist
5 days ago
About TargetBay:
TargetBay is a fast-growing eCommerce marketing automation SaaS company based out of Chennai and Atlanta. Clients use our products to increase their online sales through our personalized email marketing and reviews technologies.
Experience:
1-3 years
Location:
Perungudi, Chennai
Key Responsibilities:
- Actively engage clients through all phase, ensure their satisfaction through timely communication and Effectively handle the escalations
- Work with cross-functional teams to ensure customer satisfaction
- Drive product adoption
- Provide regular customer updates to the Management, including high-risk customers and customers with high upsell potential.
Who you are:
- 1–3 years in Customer Success / Account Management (preferably SaaS).
- Strong communication skills with a customer-first mindset.
- Analytical thinker with basic reporting & data interpretation skills.
- Ready to work
night shifts
(US timings).
For more info:
and visit us
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