Customer Success Manager

3 weeks ago

Chennai Tamil Nadu India, Tamil Nadu Zocket Full time

Customer Success Manager ( US )


About the organization -


At Zocket, we are pioneering the future of marketing by harnessing the power of Artificial Intelligence to transform how businesses automate and scale their marketing workflows. Our mission is bold yet simple: to streamline decision-making, dramatically reduce manual effort, and empower marketers to achieve superior results with minimal human intervention. This vision is driven by our cutting-edge Agentic AI systems — next-generation intelligent agents designed not just to assist, but to autonomously execute complex marketing tasks.

As a Customer Success Manager at Zocket, you will play a critical role in helping our customers fully leverage these innovative AI-driven marketing solutions. You will serve as the trusted partner and advocate for our clients, ensuring they achieve maximum value and success with Zocket’s platform. Your work will involve deeply understanding customer needs, guiding them through the adoption of autonomous AI tools, and helping them optimize their campaigns across major advertising channels like Google Ads and Meta (Facebook & Instagram).

You will collaborate closely with customers to address challenges, provide strategic insights, and enable seamless integration of AI-powered workflows into their marketing operations. By fostering strong relationships and proactive communication, you will ensure customers not only meet but exceed their marketing goals while benefiting from automation and data-driven decision-making.

In this role, you will be at the forefront of helping businesses unlock new efficiencies and effectiveness in digital marketing — turning complex AI technology into tangible business outcomes and long-term success stories.


What you’ll be responsible for:

  • Serve as the trusted advisor and primary point of contact for our US customers, ensuring they maximize their success using Zocket.
  • Build and nurture strong, lasting relationships with clients by delivering exceptional service and strategic guidance.
  • Proactively analyze customer data and feedback to anticipate needs, resolve issues, and drive continuous value.
  • Champion customer success by transforming satisfied users into passionate brand advocates.
  • Become a deep product expert, empowering clients to leverage Zocket’s full suite of social media marketing tools.

What we’re looking for:

  • 1+ years’ experience in Customer Success, preferably within SaaS or tech-driven environments.
  • Comfortable working during US market hours (8 or 9 PM to 5 or 6 AM).
  • Exceptional communication skills with the ability to build rapport and influence at all levels.
  • Analytical mindset with a talent for identifying trends, challenges, and growth opportunities.
  • Self-starter attitude, passionate about delivering outstanding customer experiences.

Why join Zocket?

  • Be a key contributor in a rapidly scaling startup, where your impact drives real business outcomes.
  • Collaborate with a dynamic, high-energy team that values innovation and fun.
  • Gain exposure to leading US brands and help shape their social media marketing success.
  • Enjoy flexible working arrangements, competitive perks, and a culture that champions work-life balance.
  • Zocket empowers businesses to simplify and supercharge their social media marketing with data-driven insights and automation.

  • Customer Success Specialist

    3 weeks ago

    Chennai, Tamil Nadu, India, Tamil Nadu Klenty Full time

    Job Title: Customer Success SpecialistLocation: Chennai, IndiaCompany Overview:Klenty is a leading Sales Engagement Platform that helps sales teams streamline their processes and drive more pipeline. Our platform provides multi-channel sequencing, account-based playbooks, and smart automation to enable sales teams to close deals more efficiently and...

  • Customer Success Manager

    2 weeks ago

    Chennai, Tamil Nadu, India, Tamil Nadu Career Zoom Pte. Ltd. Full time

    This is a 6-month contract with our client, a multi-bank supply chain finance fintech providing a simple, secure, efficient, and integrated SaaS based platform with E2E automation, business intelligence, visibility & control of the ecosystem.Roles & Responsibilities1. Sales Support and Client Solutions To lead and grow the flows and volumes to the...

  • Client Onboarding

    2 weeks ago

    Chennai, Tamil Nadu, India, Tamil Nadu InfoNix WebLab Full time

    Fast-growing B2B SaaS company revolutionizing the hospitality and travel ecosystem through its platforms Hobse and Plato. We enable hotels, travel agents, and corporates to connect, transact, and reconcile seamlessly through cloud-based automation, fintech integration, and AI-driven revenue intelligence. We’re building the next generation of hospitality...

  • Customer Success Manager

    1 week ago

    Chennai, Tamil Nadu, India Freshworks Full time ₹ 8,00,000 - ₹ 25,00,000 per year

    Manager - Customer Success - US Job Description As the Manager of Customer Success for the NA Team, you will lead a specialised team of Customer Success Managers (CSMs) responsible for driving value and engagement. Your leadership will ensure strong collaboration with customers, effective adoption strategies, and long-term customer success across the...

  • Customer Success Manager

    2 weeks ago

    Chennai, Tamil Nadu, India Xobin Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    A Customer Success Manager at Xobin ensures that customers achieve their desired goals using the Xobin platform. Initiating the on-boarding of customers. Handle customer concerns with confidence, putting them at ease. This is a client-facing role that involves relationship management, account management, and resolving any emerging problems that our...

  • Customer Success Manager

    1 day ago

    Chennai, Tamil Nadu, India WATI Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth.Trusted and loved by over 14,000 customers across 100+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect...

  • Customer Success Manager

    5 days ago

    Chennai, Tamil Nadu, India Zocket Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Customer Success Manager ( US )About the organization -At Zocket, we are pioneering the future of marketing by harnessing the power of Artificial Intelligence to transform how businesses automate and scale their marketing workflows. Our mission is bold yet simple: to streamline decision-making, dramatically reduce manual effort, and empower marketers to...

  • Customer Success Manager

    1 day ago

    Chennai, Tamil Nadu, India Sollu Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We're Hiring — Customer Success Manager (Healthcare SaaS)AtSollu, we're transforming how hospitals and clinics connect with their patients throughAI-powered communication & engagement tools.We work with healthcare providers, helping themreduce no-shows, boost patient appointments, and deliver smarter care experiences— and we are growing...

  • Customer Success Manager

    24 hours ago

    Chennai, Tamil Nadu, India Zocket Technologies Private Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About the organization -At Zocket, we are pioneering the future of marketing by harnessing the power of Artificial Intelligence to transform how businesses automate and scale their marketing workflows. Our mission is bold yet simple: to streamline decision-making, dramatically reduce manual effort, and empower marketers to achieve superior results with...

  • Customer Success Manager

    1 day ago

    Chennai, Tamil Nadu, India Pando Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Job InformationDate Opened10/27/2025Job TypeFull timeIndustrySoftware ProductCityChennaiState/ProvinceTamil NaduCountryIndiaZip/Postal Code600017Job DescriptionPando is a global leader in supply chain technology, building the world's quickest time-to-value Fulfillment Cloud platform. Pando's Fulfillment Cloud provides manufacturers, retailers, and 3PLs with...