Customer Service Assistant

22 hours ago

Poonamallee Chennai Tamil Nadu, India Micro Precision Calibration Full time

**Job Summary**

The **Assistant Customer Service Representative** supports the Customer Service Representative team in managing customer interactions, coordinating internal processes, and maintaining records. This role ensures a seamless customer experience by providing administrative and operational support to enhance the efficiency and effectiveness of the customer service department.

**Key Responsibilities**
- Support the preparation and delivery of quotations for local and international customers.
- Help track and update the status of purchase orders and service schedules.
- Maintain accurate records of customer information, including new and existing accounts.
- Coordinate with internal teams to facilitate smooth service delivery, including scheduling and tracking technician assignments.
- Generate basic reports for calibration recalls, sales activities, and status updates to assist the sales team.
- Assist in updating and monitoring customer-related information in the company’s system.
- Collaborate with the accounting team by providing necessary details for invoicing and collections.
- Organize and maintain department files, ensuring timely documentation and safekeeping.
- Participate in team activities, meetings, and training sessions to support personal and team development.
- Adhere to safety standards, confidentiality practices, and company policies in all activities.
- Perform additional administrative and operational tasks as assigned to support departmental goals.

**Qualifications**

**Essential**:

- High school diploma or equivalent; associate degree preferred.
- Strong communication skills, both verbal and written.
- Detail-oriented with strong organizational skills.
- Ability to multitask and prioritize workload effectively.

**Preferred**:

- Previous experience in customer service, sales support, or a related administrative role.
- Familiarity with CRM or similar customer management systems.
- Knowledge of calibration services or technical industries (if applicable).

**Key Competencies**
- Customer-focused mindset with excellent interpersonal skills.
- Proactive and solution-oriented approach to tasks and challenges.
- Strong teamwork and collaboration skills.
- Adaptability to dynamic workflows and evolving customer needs.
- Commitment to maintaining confidentiality and professionalism.

**What We Offer**
- Competitive compensation and benefits.
- Opportunities for career development and skill enhancement.
- A positive and collaborative work environment.

**Job Types**: Full-time, Fresher

Pay: ₹15,000.00 - ₹31,950.43 per month

**Benefits**:

- Health insurance
- Leave encashment
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Monday to Friday

Supplemental Pay:

- Overtime pay
- Yearly bonus

**Language**:

- English (preferred)
- Hindi (preferred)
- Tamil (preferred)

Work Location: In person

**Speak with the employer**
+91 7708636241

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