Chat Support Executive

2 days ago

HSR Layout Sector Bengaluru Karnataka, India BeastDrive Full time

**Chat Support Executive - Job Description**

**Beast Drive | Full-Time / Part-Time**

**About the Role**

We are looking for a customer-friendly and quick-thinking **Chat Support Executive** to assist customers through WhatsApp, website chat, and social media messaging. The role focuses on answering queries, giving accurate information, and converting chats into bookings.

**Key Responsibilities**
- Handle customer queries via WhatsApp, website chat, Instagram, and other platforms
- Provide clear information about Beast Drive activities, packages, and booking details
- Respond to messages quickly and professionally
- Convert chat inquiries into confirmed bookings
- Maintain records of conversations and update CRM
- Coordinate with the operations and sales team for scheduling updates
- Handle complaints or concerns and escalate when needed
- Ensure a smooth and positive customer experience

**Skills Required**:

- Excellent written communication skills
- Fast typing and ability to handle multiple chats
- Good understanding of customer needs
- Basic sales and persuasion skills
- Knowledge of messaging tools (WhatsApp Business, CRM, etc.)
- Calm, polite, and solution-oriented attitude

**Preferred Qualifications**
- 0-2 years of experience in chat support/customer service
- Freshers with strong communication skills can apply
- Experience in adventure, events, travel, or hospitality industry is a plus

**What We Offer**
- Attractive incentives for conversions
- Training & growth opportunities
- Friendly and supportive work environment
- Opportunity to grow into senior support roles

**Job Types**: Full-time, Fresher

Pay: ₹11,114.61 - ₹35,939.89 per month

Work Location: In person

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