Chat Support Executive

2 weeks ago

Noida Sector Noida Uttar Pradesh, India Digininja Private Limited Full time

We are currently seeking a Chat Support Executive to join our team and assist our client in providing customer service through online chat support. As a Chat Support Executive, you will be responsible for addressing customer queries, resolving issues, and ensuring customer satisfaction through live chat.

**Key Responsibilities**:

- Provide prompt, courteous, and efficient live chat support to customers, addressing their queries, concerns, and issues effectively.
- Assist our customers by understanding their products/services and providing accurate information to them.
- Resolve customer issues in a timely manner, escalating complex problems to higher authorities when necessary.
- Empathize with customers and provide excellent customer service.

**Requirements**:

- Minimum high school diploma or equivalent.
- 2+ years of Chat Support experience is a must.
- Excellent written and verbal communication skills in English are compulsory.
- Comfortable using live chat support software and multitasking between multiple chat windows.
- Previous experience in web chat support for foreign clients would be a plus.
- Strong problem-solving skills with the ability to think on your feet and find solutions quickly.
- Willingness to adapt to new processes, tools, and client requirements.

Working days: Monday to Saturday.

Pay: Up to ₹420,000.00 per year

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Rotational shift

Ability to commute/relocate:

- Noida Sector 62, Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Chat Support: 2 years (required)

**Language**:

- English (preferred)

Shift availability:

- Night Shift (preferred)
- Day Shift (preferred)

Work Location: In person

Expected Start Date: 04/11/2024

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