Chat Support Executive

10 hours ago

Koramangala Bengaluru Karnataka, India Orange Health Labs Full time

Urgent Need

Job Description - Customer Chat Support Process

We are seeking a proactive and persuasive Chat Support Executive to join our growing team in the chat-based support process. In this role, responsible for providing support related to the customers post order placement queries. This role combines customer service skills with basic knowledge specific to diagnostic tests, and backend operational knowledge to help the customers with the right answer to their queries ensuring trust and reliability for the customers.

Key Responsibilities
- Respond promptly and professionally to customer inquiries via online chat regarding diagnostics or lab-related issues
- Escalate complex or unresolved cases to higher-level support or technical teams.
- Guide customers through diagnostic processes, basic troubleshooting steps, and product/service navigation.
- Document all customer interactions and update information accurately in the case management or CRM system.
- Communicate test results, product information, and updates to clients as per protocols.
- Ensure follow-up with clients to confi rm resolution and satisfaction.
- Participate in regular training sessions to enhance product and support knowledge

Required Skills & Qualifications:

- Minimum: High school diploma or equivalent.
- Prior experience in chat support, diagnostics, lab customer service, or technical help desks preferred.
- Strong written communication skills, with attention to grammar and clarity.
- Proven problem-solving skills and attention to detail.
- Ability to multitask and manage multiple chat windows.
- Good interpersonal skills, patience, and the ability to remain calm under pressure.
- Proficiency with CRM, ticketing, or chat support platforms.
- Commitment to reliability, punctuality, and adherence to company policies and procedures.

Call
- 9795693432

**Job Types**: Full-time, Permanent

Pay: ₹28,000.00 - ₹32,000.00 per month

**Benefits**:

- Provident Fund

Work Location: In person

**Speak with the employer**
+91 9795693432

  • Chat Support Executive

    2 weeks ago

    Bengaluru, Karnataka, India Dinoxo Full time

    **Job Title: - Senior Customer Support Executive - Premium Chat Support - 6 Days WFO** **Customer Experience (CX) - Premium Support Team** **Eligibility Criteria**: - 2-4 years of experience in customer support, preferably in banking, fintech, or e-commerce - Prior exposure to chat-based support, premium customer handling, or escalation resolution -...

  • Chat Support Executive

    2 weeks ago

    Chandapura, Bengaluru, Karnataka, India Digiknots Web Enabled Services Private Ltd Full time

    We are currently seeking a Chat Support Executive to join our team and assist our client in providing customer service through online chat support. As a Chat Support Executive, you will be responsible for addressing customer queries, resolving issues, and ensuring customer satisfaction through live chat. Key Responsibilities: Provide prompt, courteous, and...

  • Chat Support Executive

    7 days ago

    Bengaluru, Karnataka, India Dreammithra Pvt Ltd - Vistas Learning Full time

    We are hiring for Chat Support Executive! Qualification - PUC/Graduate Experience-Minimum 1year of Experience in the International Chat Process Language-Fluent in English Package - 22000 to 28000 Work time-US Shift Working Days - 5 days working(2 rotational week off) Age - 18 to 32 Location - Hebbal, Bangalore **Roles and Responsibilities: - ** 1....

  • Chat Support

    10 hours ago

    Marathahalli, Bengaluru, Karnataka, India Glorious Hr Services pvt ltd Full time

    Hiring! Hiring! we are hiring for chat support Position: chat executive Location: bangalore Qualification: Graduates Experince: min 1+ yr experienced in bpo chat process Language known: engllish Good salary package...!!! Skills required: Passionate & Responsible. good typing speed excellent accent &communication skill References are highly...

  • Chat Support Executive

    2 weeks ago

    Bengaluru, Karnataka, India Sangeetha Mobiles Pvt Ltd Full time

    Chat support Social medial executive Non Voice process Inhouse customer care **Job Types**: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month **Benefits**: - Health insurance Schedule: - Day shift - Morning shift Supplemental pay types: - Performance bonus **Experience**: - total work: 1 year (preferred) Work Location: In...

  • Chat Support Executive

    2 weeks ago

    HSR Layout, Bengaluru, Karnataka, India Jobs-In360 Pvt Ltd Full time

    ROLE - CHAT SUPPORT EXECUTIVE LANGUAGE - ENGLISH+HINDI QUALIFICATION- PUC /GRADUATE SALARY - 15,000 TO 25,000 EXPERIENCE - FRESHER / MINIMUM 6 MONTHS IN CHAT PROCESS WORKING DAYS - 6 DAYS WORKING ( 1 ROTATIONAL WEEKOFF) WORKING TIME - 10.00AM TO 7.00PM PH.NO - 9364897945 **Job Types**: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹25,000.00...

  • Chat Support Executive

    7 days ago

    HSR Layout, Bengaluru, Karnataka, India Valueleaf Services Full time

    **Languages - English & Hindi** **Job Overview**:As a Chat Support Executive, you will be responsible for delivering outstanding customer service through online chat channels. Your primary goal will be to assist customers with product inquiries, troubleshooting, and general support. The role requires excellent communication skills, a customer-centric...

  • Chat Support Executive

    1 week ago

    Bengaluru, Karnataka, India EJS business solutions Full time

    Language: Hindi and English Salary : 15,600 th Rotational week off 6 days work Immediate joiners Experience in chat process atleast for 3 months Position openings (8) **Job Types**: Full-time, Permanent Pay: ₹15,600.00 per month **Experience**: - chat support: 1 year (required) Work Location: In person **Speak with the employer** +91 9871871345

  • Chat Support Executive

    3 days ago

    Bengaluru, India Aveon Infotech Full time

    Job Description: We are seeking a proactive and customer-focused Chat Support Executive to join our growing team. As a Chat Support Executive, you will be the first point of contact for our customers, providing real-time assistance via live chat to resolve queries, offer product guidance, and ensure an exceptional customer experience. Key Responsibilities:...

  • Chat Support Executive

    1 week ago

    HSR Layout, Bengaluru, Karnataka, India The survival Run Full time

    **About the Role**: We are hiring **Chat Support Executives** to engage with participants, volunteers, and partners interested in the **Beast Drive event**. Your role will be to provide instant, friendly, and informative responses across WhatsApp, website chat, and social media DMs. You’ll be the first point of contact and play a vital role in converting...