Chat Support Executive

10 hours ago


Bengaluru, Karnataka, India Suntec Business Solutions Full time ₹ 2,28,120 - ₹ 3,62,330 per year

Key Responsibilities:*

  1. *Customer Support:*
  2. Respond to customer inquiries via live chat, providing accurate and helpful information.
  3. Resolve customer complaints and issues in a timely and professional manner.
  4. Escalate complex issues to senior support agents or technical teams.

  5. *Communication:*

  6. Engage with customers in a friendly, empathetic, and professional manner.
  7. Provide product information, troubleshooting tips, and solutions.

  8. *Issue Resolution:*

  9. Troubleshoot and resolve technical issues.
  10. Follow up with customers to ensure issues are resolved.

  11. *Documentation:*

  12. Document customer interactions and feedback.
  13. Update CRM or support software with customer information and issue resolution details.

  14. *Performance Metrics:*

  15. Meet chat response time, resolution rate, and customer satisfaction targets.

Job Types: Full-time, Permanent, Fresher

Pay: ₹19, ₹30,191.93 per month

Work Location: In person



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