Chat Support Executive

3 days ago

JP Nagar Bengaluru Karnataka, India Finsoft IT Solutions Full time

Key Responsibilities:*

1. *Customer Support:*
- Respond to customer inquiries via live chat, providing accurate and helpful information.
- Resolve customer complaints and issues in a timely and professional manner.
- Escalate complex issues to senior support agents or technical teams.

2. *Communication:*
- Engage with customers in a friendly, empathetic, and professional manner.
- Provide product information, troubleshooting tips, and solutions.

3. *Issue Resolution:*
- Troubleshoot and resolve technical issues.
- Follow up with customers to ensure issues are resolved.

4. *Documentation:*
- Document customer interactions and feedback.
- Update CRM or support software with customer information and issue resolution details.

5. *Performance Metrics:*
- Meet chat response time, resolution rate, and customer satisfaction targets.

**For more information contact our HR Isha +91 9286289177**

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹18,124.05 - ₹33,899.18 per month

**Benefits**:

- Work from home

Schedule:

- Day shift
- Morning shift
- Night shift

Work Location: In person

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