Customer Relationship Officer

4 days ago

Mumbai, India IREP Credit Capita Full time

**Requirements**:

- Educational Background: Graduation and above (any field)
- Responsible for overall business development and management of branch
- Target achievement, team activation, audit and compliance of the branch
- Good communication skills and ability to travel
- Regular interactions with area / regional managers and other stakeholders (internal as well as external) in order to service the clients, broaden the business base and retention of existing business
- Two-wheeler with Driving license
- Lead a result-oriented team and be responsible for managing the branch profitability, ensuring high quality service and customer relationship management, operation and risk.
- Own all branch-lending objectives and overall branch supervision, ensure achievement of overall branch targets by generating business and cross sales
- Key customer relationship management and supervision of all customer programs
- Ensure all components of the branch sales model function as per design
- Efficiently manage grievance handling
- Ensure compliance with banking and NBFC rules, regulations and procedures
- Periodic review of progress vs. objectives
- Ensure clarity of business objectives among staff
- Adherence of sales process and operational checklists
- Manage the branch business by identifying pipeline through quality sourcing
- Ensure optimum collection levels of the branch and relevant follow-up for bounces
- Provide excellent service in order to maintain a positive reputation for the business
- Resolve any customer complaints in a prompt and professional manner

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