Customer Relationship Officer

3 days ago

Mumbai Maharashtra, India Real Stock Analyzer Full time

Responsibilities:
1. Customer Interaction:

- Greet customers warmly and assist them with inquiries, test drives, and vehicle selection.
- Provide information about the features, specifications, and pricing of vehicles.
- Address customer concerns and resolve complaints in a timely and professional manner.

2. Service Coordination:

- Schedule service appointments for customers and coordinate with the service department

to ensure timely completion of repairs and maintenance.
- Communicate service recommendations, estimates, and updates to customers in a clear

and courteous manner.
- Follow up with customers after service visits to ensure satisfaction and address any

additional concerns.

3. Customer Feedback and Surveys:

- Collect feedback from customers regarding their experiences with the dealership/service

center.
- Conduct customer satisfaction surveys to identify areas for improvement and measure

customer satisfaction levels.
- Analyze survey results and collaborate with management to implement changes and

enhancements based on customer feedback.

4. Relationship Building:

- Build and maintain strong relationships with customers to foster loyalty and repeat

business.
- Keep detailed records of customer interactions and preferences to personalize future

interactions and offerings.
- Proactively reach out to customers on special occasions such as birthdays and vehicle

anniversaries to strengthen relationships.

5. Product Knowledge and Training:

- Stay updated on the latest vehicle models, features, and technologies to provide accurate

information to customers.
- Participate in training sessions and workshops to enhance product knowledge, sales

skills, and customer service techniques.

**Requirements**:

- Bachelor's degree in Business Administration, Marketing, or a related field (preferred).
- Proven experience in customer service, sales, or a related role, preferably in the automobile

industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and customer-focused mindset.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Enthusiasm for automobiles and willingness to learn about new products and technologies.

**Job Types**: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 8454951912

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