Customer Relationship Executive
2 hours ago
**Key Responsibilities**:
Customer Support: Handle inbound and outbound calls to assist customers with product inquiries, order tracking, returns, and complaints.
Product Consultation: Provide expert advice on skincare, personal care, and beauty products based on customer needs.
Issue Resolution: Resolve customer concerns efficiently, ensuring high satisfaction levels.
Customer Engagement: Build strong relationships by offering personalized recommendations and after-sales support.
Order Assistance: Assist customers with placing orders, processing refunds, and handling returns/exchanges.
Feedback & Reporting: Collect customer feedback and report common issues to internal teams for continuous improvement.
CRM Management: Maintain accurate customer records and call logs in the CRM system.
**Requirements**:
Education: Graduate (preferably in Marketing, Business, or a relevant field).
Experience: 1-3 years in customer support, preferably in the beauty, skincare, or personal care industry.
**Skills**:Excellent verbal communication and active listening skills.
Passion for beauty, skincare, and personal care.
Ability to multitask in a fast-paced environment.
Knowledge of CRM tools and MS Office.
Strong problem-solving skills with a customer-first approach.
Pay: ₹10,377.28 - ₹34,842.55 per month
Schedule:
- Day shift
**Language**:
- English (preferred)
Work Location: In person
**Speak with the employer**
+91 9136914316
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